Cloud Engineer

- Act as a second-level support point for incidents and service requests related to AWS, cloud networking, and platform services. - Independently analyze, troubleshoot, and resolve more complex incidents beyond standard L1 procedures. - Perform operational tasks related to AWS infrastructure, cloud networking, OpenShift, Kubernetes and Kafka-based services. - Support and maintain cloud network connectivity, including environments using Aviatrix. - Collaborate closely with L1 support, providing guidance, knowledge transfer, and incident handover when required. - Ensure timely, accurate communication with users, stakeholders, and third-level support teams. - Escalate critical or unresolved issues to L3 according to defined processes and service levels. - Maintain high-quality incident documentation, root cause analysis inputs, and operational reporting. - Contribute to the continuous improvement of operational procedures, runbooks, and support processes. - Participate in on-call rotations and actively support service stability and availability.