Cloud Support Engineer

We are looking for a Junior Cloud Support Engineer to join our team. You will be the first point of contact for cloud-related incidents and service requests, supporting multi-cloud environments and ensuring smooth day-to-day operations. Our expectations • 1–3 years of experience in IT support, cloud, or sysadmin roles • Basic experience with AWS or Azure • Basic networking knowledge (DNS, firewalls, load balancing) • Experience with ticketing tools (e.g., Jira) • Good troubleshooting skills • English at B2 level Welcome Skills • Exposure to AWS, Azure, and GCP • Basic scripting (Python, Bash, or PowerShell) • Knowledge of Terraform or other IaC tools • Interest in cloud costs (FinOps basics) • Entry-level cloud certifications Key tasks • Handle cloud incidents and service requests • Troubleshoot issues and escalate when needed • Manage tickets from start to resolution • Support basic operations in AWS, Azure, and GCP • Help with access management (IAM, GitHub) • Monitor systems and respond to alerts • Assist with cost checks and tagging • Keep documentation up to date