Network Operations Center Specialist

Nasze wymagania: 3+ years of experience in NOC / Monitoring / Technical Operations / Support (L2+); Solid Linux experience (troubleshooting, logs, CLI, production systems); Hands‑on experience with monitoring tools (e.g. Zabbix, Grafana, LogicMonitor); Proven experience working in 24/7 environments with real incident responsibility; Practical knowledge of ITIL processes (Incident, Problem, Change); Atlassian tools: Jira, Confluence, Statuspage; Ability to work independently and make decisions during incidents; Very good English and Polish (spoken and written). Mile widziane: Virtualization technologies (e.g., VMware, Proxmox or similar); Additional monitoring platforms (e.g. Nagios, Prometheus); Basic scripting skills (Bash, Python); Elastic stack; Understanding of telecommunications operator processes, including MVNO operations and messaging/SMS systems. O projekcie: There are many challenges ahead of you in the NOC team. You will be responsible for monitoring the LINK Mobility platforms deployed throughout Europe, including troubleshooting, fixing issues and incident management. You will also have the opportunity to prove yourself in many areas, such as monitoring & alert optimization, reporting, developing and improving internal procedures and documentation. You will be working in an international environment on a daily basis cooperating with Operations, DevOps, Customer Support, as well the telecom operators across Europe. Zakres obowiązków: Monitor and supervise production messaging platforms and infrastructure across Europe; Independently troubleshoot incidents (L2/L3) and identify root causes; Take end‑to‑end ownership of incidents: coordination, escalation, communication and follow‑up; Actively participate in Incident, Problem and Change Management (ITIL); Handle premium / SLA customers, including technical communication; Cooperate closely with DevOps, Engineering, Customer Support and telecom operators; Improve monitoring, alerting, dashboards and operational tooling; Create and maintain clear, high‑quality operational documentation; Support knowledge sharing and onboarding within the NOC team.