Principal Support Engineer (L3, Edge Cloud)
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
⚲ Kraków
Do uzgodnienia
Wymagania
- Kubernetes
- AWS
- Microsoft Azure
- Google Cloud Platform
- OpenStack
- Prometheus
- Grafana
- ELK
- Splunk
- Python
- Bash
- PowerShell
- Terraform
- Ansible
Opis stanowiska
Nasze wymagania:
5+ years of experience in Cloud infrastructure support, system administration, or technical operations.
Strong understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes), Networking (VPCs, load balancers, routing, DNS, firewalls), Storage (object, block, databases), and Security (IAM, encryption, best practices).
Hands-on experience with Linux/Unix systems.
Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud).
Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk).
Strong analytical and problem-solving skills.
English level B2 or higher.
Mile widziane:
Automation and scripting (Python, Bash, PowerShell).
CI/CD pipelines and infrastructure-as-code (Terraform, Ansible).
Cloud certifications (AWS, Azure, GCP).
Knowledge of ITIL incident and problem management.
Zakres obowiązków:
Act as the final escalation point for complex technical issues related to Cloud infrastructure and services.
Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization.
Analyze logs, metrics, and configurations to identify root causes and implement effective fixes.
Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams.
Contribute to root cause analysis (RCA) and preventive action plans.
Support deployment, upgrades, and maintenance of production Cloud environments.
Collaborate with Product and Engineering teams to reproduce issues and validate fixes.
Mentor and support L1 and L2 Support Engineers.
Create and maintain runbooks, SOPs, and technical documentation.
Oferujemy:
At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:
Competitive compensation
Flexible working hours and hybrid or remote options, depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
Extra paid vacation and sick leave days*
Support for life’s important moments and celebrations
Language courses to help you connect and grow
Modern, welcoming offices with snacks, drinks, and entertainment*
Team sports and social activities*
5+ years of experience in Cloud infrastructure support, system administration, or technical operations.
Strong understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes), Networking (VPCs, load balancers, routing, DNS, firewalls), Storage (object, block, databases), and Security (IAM, encryption, best practices).
Hands-on experience with Linux/Unix systems.
Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud).
Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk).
Strong analytical and problem-solving skills.
English level B2 or higher.
Mile widziane:
Automation and scripting (Python, Bash, PowerShell).
CI/CD pipelines and infrastructure-as-code (Terraform, Ansible).
Cloud certifications (AWS, Azure, GCP).
Knowledge of ITIL incident and problem management.
Zakres obowiązków:
Act as the final escalation point for complex technical issues related to Cloud infrastructure and services.
Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization.
Analyze logs, metrics, and configurations to identify root causes and implement effective fixes.
Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams.
Contribute to root cause analysis (RCA) and preventive action plans.
Support deployment, upgrades, and maintenance of production Cloud environments.
Collaborate with Product and Engineering teams to reproduce issues and validate fixes.
Mentor and support L1 and L2 Support Engineers.
Create and maintain runbooks, SOPs, and technical documentation.
Oferujemy:
At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:
Competitive compensation
Flexible working hours and hybrid or remote options, depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
Extra paid vacation and sick leave days*
Support for life’s important moments and celebrations
Language courses to help you connect and grow
Modern, welcoming offices with snacks, drinks, and entertainment*
Team sports and social activities*
🔍 Dekoder Ogłoszenia
🔴
Act as the final escalation point for complex technical issues related to Cloud infrastructure and services.
Będziesz ostatnią deską ratunku dla problemów, których nikt inny nie potrafi rozwiązać, co może oznaczać długie i trudne dyżury.
🔴
Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams.
Będziesz odpowiedzialny za krytyczne awarie i musisz być gotów do szybkiej i efektywnej współpracy z różnymi zespołami.
🟡
Contribute to root cause analysis (RCA) and preventive action plans.
Oprócz gaszenia pożarów, będziesz musiał analizować przyczyny problemów i proponować rozwiązania zapobiegawcze.
🟡
Support deployment, upgrades, and maintenance of production Cloud environments.
Praca będzie obejmować nie tylko rozwiązywanie problemów, ale także aktywne uczestnictwo w zarządzaniu i rozwijaniu środowisk produkcyjnych.
🟡
Principal Support Engineer (L3, Edge Cloud)
Stanowisko 'Principal' sugeruje dużą autonomię i odpowiedzialność, a 'L3' oznacza rozwiązywanie najtrudniejszych problemów.