Production Support Engineer

Industry: bankingClient: global bank
Work model: 4 days/month on-site from Warsaw, 4 days/month on-site from Cracow (from Cracow can be 4 days in a row) + the rest remotely
or
8 days/month on-site from Cracow + the rest remotely
FTE: full-time (including one Saturday on-call)
Project language: English
Project length: 12 months contracts + prolongations (we're looking for people interested in a long-term cooperation)
Assignment type: B2B

We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive.
 
Key Responsibilities
• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support
Key Requirements
• 2nd Line (L2) Application Support
• 3rd Line (L3) Production Support
• Production Management
• Application Support Engineering
• Production Engineering
• Strong SQL skills (querying, troubleshooting, data analysis)

•

Strong Linux/Unix administration and troubleshooting experience

• Experience working in 24/7 production support environments
• Strong incident, problem, and change management experience

Nice to Have
• SWIFT
• Cross-border Payments
• High-value Payments
• Real-time Payments
• Payment Investigations
• Payment Processing Platforms
• Correspondent Banking
• Treasury Payments
• Transaction Banking
• Payment Operations
• Experience with SRE practices, monitoring, automation, and observability tools