Salesforce Administrator

Nasze wymagania: Salesforce CRM platform knowledge and administration skills (objects, users & permissions, sharing rules, flows, changes deployment process). Basic knowledge in software development and coding. Willingness to learn new skills and technologies (i.e. salesforce trailhead). Analytical and joined-up thinking. Team-player focusing on team goals and supporting team colleagues. Good communication skills for interacting with users in support. English in word and speech (B2 level). Ability to work remotely, open to travel (i.e. Austria) for team meetings. Mile widziane: Apex & LWC coding skills. Experience working with jira in software development. Interest in technology and technological products and trends. O projekcie: About TroGroup: The group of companies known as TroGroup GmbH operates as leading global stamp business under the Trodat brand name, as leading global laser business under the brand name Trotec, and as leading global high-tech laser sources under the brand name Luxinar. Trodat is the world’s largest stamp manufacturer, Trotec is the global market leader in laser plotters for engraving, cutting and marking, and Luxinar is the world market leader for ceramic CO2 laser sources. In the business year 2023, TroGroup generated a turnover of EUR 303 million and employed 1,970 people in 44 international subsidiaries worldwide, including around 580 people in Austria. The group of companies is present in more than 150 countries, the export rate amounts to nearly 98%. TroGroup is based in Wels in Upper Austria, where the most important stamp production site as well as the research and development facilities are located. About the project: The department Digital Transformation Lead-to-Order (DXL2O) is department within the GroupIT at TroGroup in Austria reporting to the CIO. Our goal is to push process digitization by operating and growing Salesforce and linked platforms and applications. • Support Salesforce users throughout the Group and improve internal users’ support experience and user satisfaction. • Technical development of Salesforce applications. • Provide a reliable organization of systems for digitalization. • Reach full potential of process digitization with vast knowledge of operated IT-systems and their interoperability and process coverage. • Gather knowledge of Group IT-systems to increase quality of interop support in our processes. Zakres obowiązków: Manage and resolve user support-requests (SRs) for salesforce CRM, B2B commerce cloud, community cloud, marketing cloud. Help users to create reports and dashboards in salesforce. Salesforce application administration and configuration. Identify and address process-related user issues. Contribute to further development of running salesforce applications to improve and extend process coverage. Think beyond system boundaries and identify future customization requirements Oferujemy: Friendly, non-corporate working atmosphere (and we mean it!); International assignments and challenging projects; Private medical care with family options (for employment contract); Benefit Multisport package; Onboarding training in Austria; Free parking for your car or bike if you decide to come to our office; Fully remote work model.