Senior IT Operations Specialist (Production Support & Release Management)

Responsibilities: • Support Release Management processes and software deployments to production environments • Monitor, investigate, troubleshoot and resolve issues in production systems • Act as L2 support for incident handling, ensuring timely resolution and escalation when needed • Perform incident management, root cause analysis and contribute to preventive improvements • Support operational stability, system reliability and service availability across distributed platforms • Collaborate with development, infrastructure and support teams to improve production readiness and operational excellence • Contribute to monitoring, alerting and observability practices to proactively identify risks and performance issues • Support secure communication and authentication mechanisms across systems and services   Requirements: • 5+ years of experience in IT Operations, Production Support, DevOps or Site Reliability-related roles • Hands-on experience with Docker and Kubernetes • Experience supporting CI/CD processes using Jenkins • Knowledge of version control platforms such as GitHub or Bitbucket • Experience working with Kafka in distributed environments • Good understanding of SQL and troubleshooting data-related issues • Knowledge of microservices architecture and distributed systems support • Experience with authentication and authorization technologies (LDAP, Kerberos, JWT) • Understanding of cryptographic tools and certificate handling (OpenSSL, keytool) • Knowledge of secure communication protocols, including HTTPS • Hands-on experience with logging and observability tools, including Splunk • Experience with monitoring and alerting tools such as Prometheus, InfluxDB and Grafana • Strong analytical and troubleshooting skills, particularly in incident and problem management • Good interpersonal and communication skills, with ability to work effectively across teams • Fluency in English (both written and spoken) Nice to have: • Experience with PostgreSQL administration or support • Familiarity with enterprise-grade production environments in regulated or large-scale organizations • Exposure to release automation and operational process improvements  Offer: • Private medical care • Co-financing for the sports card • Constant support of dedicated consultant • Employee referral program