Senior Site Reliability Engineer

Senior Site Reliability Engineer Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime. The SRE team achieves this by: - Owning the incident management processes and tools. - Managing the observability stack and alerting systems to enable timely investigation and mitigation. - Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks. In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations.  In this role, you will: - Own and influence the incident management process end-to-end - Maintain and evolve on-prem observability stack - Keep production applications running smoothly by participating in the on-call rotation - Develop automations and tools to support platform reliability - Contribute to production services with performance and resiliency in mind - Collaborate with product engineers to foster SRE principles within the R&D organization - Be a mentor for the SRE team or product engineers Company Overview: PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com/. Company Culture: We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.  Check out our LinkedIn to learn more.