Software Engineer - Observability

Why We Need you! Ivanti Engineering is a driving force behind transforming market challenges into innovative ideas and successful solutions that resonate with customers and achieve business objectives. By combining market insights, strategic planning, and cross-functional collaboration, the Engineering organization ensures every product release meets evolving user needs and competitive demands. This team is instrumental in developing Ivanti's purpose-built platform for CIOs and CISOs powered by Ivanti Neurons - a cloud-scale, hyperautomation layer that enables proactive healing, user-friendly security across the organization and provides an enhanced user experience. This department plays a pivotal role in shaping the company's growth trajectory through continuous innovation and customer-centric solutions. What You Will Be Doing: - Assist in Observability Implementation: Support the development and maintenance of monitoring, logging, and tracing solutions. - Monitor & Manage Observability Tools: Help deploy and manage observability platforms such as Azure Application Insights (AppInsights), New Relic, Prometheus, and Grafana. - Support Distributed Tracing & Telemetry: Work with OpenTelemetry to collect and export telemetry data for better system insights and debugging. - Optimize Logging & Metrics Collection: Assist in implementing structured logging and improving system performance monitoring. - Assist in Alerting & Incident Response: Help build and refine alerting mechanisms to improve MTTR (Mean Time to Resolution) and reduce false positives. - Ensure Cloud & Infrastructure Visibility: Contribute to scalable monitoring solutions for AWS and Azure environments. - Collaborate with DevOps & SRE Teams: Work with teams to integrate observability best practices into CI/CD pipelines. - Documentation & Knowledge Sharing: Contribute to runbooks, dashboards, and best practice guides to support observability initiatives. How Does Success Look Like for You? 3 months - Ramp up on Ivanti products - Understand Observability framework and tools - Fix one or two issues in observability - Collaborate with Team Members 6 Months - Contribute to observability framework - Start Dashboarding - Develop observability code for one product - Collaborate with stakeholders 12 months - Contribute to FedRAMP Observability