T Hub - Service Manager with German – (DevOps & Application Operations)

Nasze wymagania: Professional & Methodological Skills ITIL certification (at least Foundation; higher-level certifications are a plus). Several years of experience in IT Service Management, preferably in large enterprise or telco environments. Proven ability to translate business and customer requirements into service processes and operational models. Experience in service design, SLA definition, and contract-related service descriptions. Strong understanding of DevOps and SRE concepts and their practical application in application operations. Solid understanding of web application operations, security standards (especially OWASP), and common enterprise IT architectures. Experience in EOL/EOS management of components (planning, migration, risk assessment). Confident handling of monitoring & reporting for service performance and SLA compliance. Tools & Technologies Professional experience with Jira and Confluence for task management, documentation, and collaboration. Familiarity with cloud environments (e.g. AWS, Azure, GCP or private cloud) and modern CI/CD and monitoring tools is an advantage. Personal Skills Strong analytical and conceptual skills with a structured, solution-oriented working style. High customer orientation and strong communication skills, including the ability to explain complex topics in a clear and understandable way. Ability to lead without formal authority, coordinate cross-functional teams, and moderate between different interests. High level of self-organization, reliability, and ownership for your services. Willingness to work in a dynamic, agile environment and continuously develop services and processes. Languages German: at least C1 English: at least C1 Zakres obowiązków: Service Management & Governance Own the end-to-end service lifecycle (strategy, design, transition, operation, continual improvement) for defined platforms and applications. Ensure ITIL-compliant service management, including incident, problem, change, and request management. Translate customer requirements and business situations into actionable service processes, including the selection and integration of appropriate tools. Develop and maintain service documentation, operating manuals, runbooks, and process descriptions, and ensure their consistent adoption within the team. Ensure compliance with corporate policies, regulatory requirements, and internal governance standards. Service Design, Offerings & Financials Create complete and accurate service and application management (AM) offers, including service descriptions, scope, SLAs, and pricing models. Design service architectures and service designs for new and existing services, in close collaboration with architecture and engineering teams. Define and calculate service flat fees and cost models based on effort estimates, operational requirements, and agreed SLAs. Support pre-sales and bid management by contributing service concepts, effort estimations, and risk assessments. Service Delivery & Quality Assurance Ensure adherence to agreed Service Levels (SLAs) and contractual obligations, including proactive SLA monitoring. Plan, coordinate, and steer the work of System Engineers, Cloud Engineers, and Developers (3rd-level application support) in a DevOps/SRE environment. Establish and operate monitoring, alerting, and reporting in line with SLAs and contracts, including regular service reviews with customers and stakeholders. Drive continuous service improvement (CSI) by analyzing incidents, problems, and performance KPIs and deriving optimization measures. DevOps, SRE & Technical Governance Steer the development and evolution of applications and infrastructure in Application Management according to Site Reliability Engineering (SRE) principles. Proactively manage and mitigate End-of-Life (EOL) scenarios of used components (software, infrastructure, cloud services), including upgrade planning and risk management. Ensure secure operations of web applications in accordance with best practices, corporate guidelines, and OWASP standards. Maintain a holistic understanding of the application landscape, including integration points and dependencies in the customer’s system environment and enterprise architecture. Stakeholder Management & Collaboration Act as a key interface to customers, representing the service in steering boards, status meetings, and operational reviews. Proactively build and maintain a network with related service units (e.g. AOC, SBB, Congstar) and other internal/external partners for knowledge sharing and coordinated service delivery. Communicate transparently and clearly with all stakeholders on service status, risks, issues, and improvement measures. Oferujemy: Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.