IT Support Engineer

Nasze wymagania: Only resumes submitted in English will be considered. We require some experience in providing IT Support in English. Candidates must be willing to participate in 24/7 shift rotation when needed. We will have normal working hours as the standard- however there will be times where we will need overnight coverage. (This has happened once this past year) Excellent verbal and written English communication is a must A stable internet connection for remote work A desire to pursue a long-term career in IT, and a strong customer service background Preference for one to two years of experience in a Help Desk related role Excellent teamwork, communications and interpersonal skills Active Directory knowledge - fundamentals Professional telephone demeanor with strong customer service skills and attention to detail Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction Hardware and software support for both desktop/laptop computers and printers Follows company standard hardware and software configurations MS Office (Word, PowerPoint, Excel) skills is required ITIL knowledge or other IT certifications preferred Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights/weekends) Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls a bonus but not required Mile widziane: Certifications related to Azure. Az-900, MS-900, etc. Experience in an IT Help Desk position. Experience with both on prem Active directory and Azure Entra O projekcie: The shift will be Saturday, Sunday, Monday, Tuesday & Wednesday from 8:00-18:00. This is a Help Desk role for a company that is headquartered out of Chicago Illinois. Zakres obowiązków: Provides world class customer service with a focus on setting a positive and supportive tone with end users Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity Records ticket and status information in a timely / accurate fashion Troubleshoots and resolves incidents and/or escalate as required with support vendors and Arkonski senior support engineers Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations Contributes and maintains accurate documentation to provide consistent solutions Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups Completes assigned administrative projects (i.e. testing and other project related tasks) Other duties as assigned Oferujemy: Paid time off Fully remote position