IT Support Engineer
⚲ Gdańsk
7 000 - 7 300 zł net (+ VAT)
Wymagania
- Active Directory
- Microsoft Azure
- PowerShell (nice to have)
Opis stanowiska
Wymagania:
- Only resumes submitted in English will be considered.
- We require some experience in providing IT Support in English.
- Candidates must be willing to participate in 24/7 shift rotation when needed. We will have normal working hours as the standard- however there will be times where we will need overnight coverage. (This has happened once this past year)
- Excellent verbal and written English communication is a must
- A stable internet connection for remote work
- A desire to pursue a long-term career in IT, and a strong customer service background
- Preference for one to two years of experience in a Help Desk related role
- Excellent teamwork, communications and interpersonal skills
- Active Directory knowledge - fundamentals
- Professional telephone demeanor with strong customer service skills and attention to detail
- Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
- Hardware and software support for both desktop/laptop computers and printers
- Follows company standard hardware and software configurations
- MS Office (Word, PowerPoint, Excel) skills is required
- ITIL knowledge or other IT certifications preferred
- Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights/weekends)
- Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls a bonus but not required
Mile widziane:
- Certifications related to Azure. Az-900, MS-900, etc.
- Experience in an IT Help Desk position.
- Experience with both on prem Active directory and Azure Entra
Zakres obowiązków:
- Provides world class customer service with a focus on setting a positive and supportive tone with end users
- The hours for this position will be 14:00-22:00 CEST.
- Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance
- Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity
- Records ticket and status information in a timely / accurate fashion
- Troubleshoots and resolves incidents and/or escalate as required with support vendors and Arkonski senior support engineers
- Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations
- Contributes and maintains accurate documentation to provide consistent solutions
- Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups
- Completes assigned administrative projects (i.e. testing and other project related tasks)
- Other duties as assigned
Oferujemy:
- Paid time off
- Fully remote position
- Only resumes submitted in English will be considered.
- We require some experience in providing IT Support in English.
- Candidates must be willing to participate in 24/7 shift rotation when needed. We will have normal working hours as the standard- however there will be times where we will need overnight coverage. (This has happened once this past year)
- Excellent verbal and written English communication is a must
- A stable internet connection for remote work
- A desire to pursue a long-term career in IT, and a strong customer service background
- Preference for one to two years of experience in a Help Desk related role
- Excellent teamwork, communications and interpersonal skills
- Active Directory knowledge - fundamentals
- Professional telephone demeanor with strong customer service skills and attention to detail
- Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
- Hardware and software support for both desktop/laptop computers and printers
- Follows company standard hardware and software configurations
- MS Office (Word, PowerPoint, Excel) skills is required
- ITIL knowledge or other IT certifications preferred
- Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights/weekends)
- Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls a bonus but not required
Mile widziane:
- Certifications related to Azure. Az-900, MS-900, etc.
- Experience in an IT Help Desk position.
- Experience with both on prem Active directory and Azure Entra
Zakres obowiązków:
- Provides world class customer service with a focus on setting a positive and supportive tone with end users
- The hours for this position will be 14:00-22:00 CEST.
- Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance
- Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity
- Records ticket and status information in a timely / accurate fashion
- Troubleshoots and resolves incidents and/or escalate as required with support vendors and Arkonski senior support engineers
- Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations
- Contributes and maintains accurate documentation to provide consistent solutions
- Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups
- Completes assigned administrative projects (i.e. testing and other project related tasks)
- Other duties as assigned
Oferujemy:
- Paid time off
- Fully remote position
🔍 Dekoder Ogłoszenia
🔴
Candidates must be willing to participate in 24/7 shift rotation when needed. We will have normal working hours as the standard- however there will be times where we will need overnight coverage. (This has happened once this past year)
Chociaż normalne godziny pracy są standardem, istnieje możliwość pracy w nocy i weekendy, mimo że zdarzało się to rzadko w przeszłości.
🟡
A desire to pursue a long-term career in IT, and a strong customer service background
Firma szuka kandydatów, którzy chcą się rozwijać w IT i mają doświadczenie w obsłudze klienta, co sugeruje, że praca może być bardziej skoncentrowana na interakcjach z użytkownikami niż na głębokich zagadnieniach technicznych.
🔴
Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
Oczekuje się, że będziesz w stanie samodzielnie zarządzać wieloma zadaniami jednocześnie, co może oznaczać dużą presję i brak jasno zdefiniowanych priorytetów.
🔴
Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights/weekends)
Elastyczność w harmonogramie jest kluczowa, a "zmienny harmonogram" może oznaczać nieprzewidywalne zmiany w godzinach pracy.
🟡
Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls a bonus but not required
Chociaż znajomość zaawansowanych systemów jest mile widziana, brak jej nie dyskwalifikuje kandydata, co może oznaczać, że zakres obowiązków będzie bardziej podstawowy.