1 x Senior Change Manager – Microsoft Dynamics 365 (CRM)

Role Overview We are seeking a Senior Change Manager to support a major transformation initiative within Technical Service delivery for our client. The role focuses on driving business readiness, user adoption, and value realization as part of a Microsoft Dynamics 365 (CRM) implementation across multiple markets. You will play a key role in ensuring successful organizational change by engaging stakeholders, facilitating workshops, and supporting the transition to new CRM and Customer Service processes. Main Responsibilities • Lead change management activities to support the rollout of Microsoft Dynamics 365 (CRM), particularly within Customer Service domains • Drive business readiness, ensuring stakeholders are prepared for process and system changes • Develop and execute change strategies, communication plans, and adoption frameworks • Facilitate workshops, training sessions, and stakeholder alignment meetings • Collaborate closely with delivery teams, business stakeholders, and technical experts • Support global and multi-market transformation initiatives • Monitor adoption metrics and ensure value realization from the CRM implementation Key Requirements • Minimum 5+ years of experience in CRM and/or Customer Service transformation • Proven experience as a Change Manager in Microsoft Dynamics 365 (CRM) implementations • Strong stakeholder management and engagement skills across all organizational levels • Excellent workshop facilitation and communication skills • Experience working in global organizations and multi-market environments • Ability to operate in complex transformation programs and cross-functional teams Nice to Have • Senior-level or strong mid-to-senior professional with a structured and proactive approach • Demonstrated ability to drive adoption and behavioral change • Strong interpersonal skills with the ability to influence and build trust • Experience in Technical Service or similar operational environments is an advantage Other Details Location: Greater Copenhagen, Denmark (Onsite 3–4 days/week, remainder remote) Start Date: No later than June 1, 2026 Duration: Until February 28, 2027 (with possible extension) Workload: Full-time