AI Project & Operations Manager

Wymagania: - 3+ years of experience in project management within software development, including client-facing work. - Strong communication skills in Polish and English (written and spoken). - Ability to adapt quickly to changing priorities, requirements, and deadlines. - High ownership mindset and strong sense of accountability. - Experience managing multiple projects across cross-functional teams in fast-paced environments. - Curiosity, proactivity, and an AI-first mindset with a strong willingness to learn. - Availability to work flexible hours to support clients across time zones. Mile widziane: - Experience in B2B SaaS or enterprise environments. - Exposure to AI products, LLM-based workflows, or automation projects. - Understanding of AI agents, orchestration tools, and modern AI ecosystems (e.g. OpenAI, Anthropic, n8n, LangChain, MCP, vector databases). - Experience in early-stage startups or high-growth environments. - Technical literacy and ability to collaborate effectively with engineers and AI developers. - Strong organizational and systems-thinking skills. - Interest in emerging AI trends and practical business applications. O firmie: - Agentica is an AI automation startup that designs and deploys custom AI products and agents for B2B clients worldwide. The company builds production-ready AI systems that automate and replace manual business processes across helpdesks, internal tools, e-commerce, production, and other high-friction areas. Its team delivers practical agentic AI solutions for clients ranging from cybersecurity software distributors to global Web3 companies. Zakres obowiązków: - Project Management - Own end-to-end delivery of client projects, including timelines, priorities, and capacity planning. - Translate business needs into clear roadmaps, product backlogs, KPIs, and success metrics (e.g. SLA improvements, automation, cost savings). - Identify risks and blockers, proactively manage them, and drive execution forward. - Work effectively in ambiguous environments and help build processes from scratch. - Enhance and maintain structured project processes, tools, and ways of working. - Lead client communication: align expectations, clarify scope, and ensure transparency throughout delivery. - Act as the main point of contact for clients, ensuring a high level of trust and satisfaction. - Build strong client relationships and identify upsell opportunities where relevant. - Collaborate closely with technical teams to ensure solutions meet real business needs. - Apply project management methodologies (e.g. Agile, Scrum, Kanban, Waterfall, Lean, PRINCE2) as appropriate. - Bring strong business understanding and confidence in client-facing conversations. - Operational Support - Manage internal tools and support operational processes (e.g. Plane, Google Workspace, Slack). - Support the implementation of AI agents automating internal and client workflows. - Assist with client proposal preparation and AI technology research. - Support contract management and administrative workflows. - Contribute to process optimization and workflow automation initiatives. - Help design and implement internal processes as the company evolves toward productized offerings. - Assist with reporting, cost modeling, and evaluation of new business opportunities. Oferujemy: - Salary: PLN 12,000–15,000 net, depending on experience. - Hybrid work model (1–2 days per week in a central Warsaw office). - Flexible working hours focused on outcomes, not presence. - High-ownership projects with real technical depth. - Opportunity to shape the company’s growth at an early stage.