B2B Product Manager - Observability

O projekcie: What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Product Manager–Observability sits within Jamf's Infrastructure Agile Release Train (ART) and serves as the strategic and operational hub for three closely-related engineering teams: Monitoring, Tracing, and Logging. This is a hybrid role that blends Product Owner execution (backlog health, sprint readiness, team roadmaps) with Project Manager responsibilities (drive work to completion, stakeholder alignment). The ideal candidate brings a solid technical foundation (enough to engage credibly with engineers, quickly understand the work happening across the Observability stack and some AI experience) but does not need to be a deep Observability specialist on day one. What matters most is the ability to synthesize what three teams are building, connect it to business and customer value, and keep work moving from ideation to delivery. This role also carries a project management dimension: tracking cross-team dependencies, surfacing risks early, and ensuring that initiatives that span Monitoring, Tracing, and Logging land on time and in good order. This role is remote in Poland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland. Wymagania: - Bachelor degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.- 3+ years of Product Manager, Technical Product Manager, or Product Owner experience with a demonstrated track record of delivering technical products.- 2+ years working with engineering teams in an Agile development environment.- Solid technical foundation - comfortable understanding system architecture, cloud infrastructure concepts, and engineering trade-offs; able to engage credibly in technical conversations without needing deep observability expertise on day one.- Strong project management instincts: able to track multi-team dependencies, manage risk, and drive initiatives to completion across complex environments.- Excellent communication and interpersonal skills, with the ability to convey technical work clearly to both technical and non-technical audiences.- Strong analytical and problem-solving skills; comfortable making data-informed decisions under ambiguity. Preferred- Experience in Agile quarterly planning activities.- Familiarity with Observability concepts and tooling (e.g., Prometheus, Grafana, Open Telemetry, or similar) - interest in learning is equally valued.- Experience with Kubernetes, cloud infrastructure (Azure, AWS, or GCP), or Developer Productivity platforms.- Experience using AI to synthesize data in a Product or Project role.- Certified Scrum Product Owner (CSPO) or equivalent Agile certification.- Proficiency with Atlassian tools (Jira, Confluence).- Experience working in or alongside SRE, Platform Engineering, or DevOps teams.- Exposure to SaaS product management and understanding of technical lifecycle management. Codzienne zadania: - Conduct ongoing discovery to validate priorities and surface emerging needs across Monitoring, Tracing, and Logging. - Define success criteria for each product initiative and track outcomes through delivery and beyond. - Stay informed on relevant industry trends in observability tooling and cloud infrastructure to inform forward-looking decisions. - Drive the AI adoption within the three teams, as well as drive the projects to enable AI-driven workflows of other teams that utilize the observability data. - Own and maintain a healthy backlog across all three Observability teams, balancing new feature development, technical investment, and defect resolution. - Work closely with engineers and tech leads on each team to convert roadmap initiatives into clear backlog items with defined scope and acceptance criteria. (Note: team members will write many of the individual work tickets; this role ensures quality, prioritization, and coherence across the backlog.) - Participate in Agile ceremonies including quarterly planning, sprint planning, backlog refinement, and ART syncs to keep teams aligned and unblocked. - Communicate release forecasts and associated risks clearly and proactively to stakeholders across the organization. - Track dependencies and sequencing across Monitoring, Tracing, and Logging to ensure coordinated delivery of initiatives that span multiple teams. - Identify and resolve cross-team blockers early; escalate risks before they become delays. - Serve as a central point of coordination between the Observability teams and other stakeholders including Platform Engineering, DevOps, SRE, and Product leadership. - Collaborate with cross-functional partners to ensure observability capabilities are meeting internal and external needs. - Translate technical observability work into clear, business-relevant narratives for non-technical stakeholders and observability work into clear, business-relevant narratives for non-technical stakeholders and leadership.