Delivery Manager

Hi, nice you are here! 😊 Embrace change with Efigence! We are a technology company established in 1995, where people are a priority. A team of over 150 technology enthusiasts allowed us to implement hundreds of projects in the banking, insurance, e-commerce and other sectors. Many of them have gained recognition by winning awards in prestigious competitions. As a Delivery Manager at Efigence, you will be responsible for ensuring the timely and high-quality delivery of digital solutions for our clients across integrated internal teams. You’ll act as a strategic liaison between technology, business, and client stakeholders – owning delivery outcomes, managing escalations, supporting pre-sales, and driving continuous improvement across services and platforms. This position reports to the Technology Delivery Director. Your Responsibilities: 🔹Own delivery performance for assigned client projects and accounts, ensuring alignment with SLAs, KPIs, and quality standards.  🔹Lead issue resolution and escalation management, including investigation, root cause analysis, and corrective action planning.  🔹Coordinate cross-functional collaboration between design, engineering, product, and business teams to support service transitions, new implementations, and platform upgrades.  🔹Oversee quality assurance processes, ensuring consistency, reliability, and accuracy in client deliverables.  🔹Protecting project profitability and driving delivery excellence as part of Efigence’s strategic growth. 🔹Support onboarding and offboarding of projects, including documentation review and process coordination.  🔹Monitor and report on delivery health, including project status, risk management, and performance dashboards.  🔹Drive automation, agile practices, and process improvement initiatives to enhance delivery efficiency and client satisfaction.  🔹Participate in strategic workshops and review meetings with clients to ensure transparency, alignment, and long-term partnership growth.  🔹Support pre-sales activities by contributing to proposals, solution design discussions, project estimations, and scoping sessions in collaboration with commercial and technical teams.  🔹Verification of project hours and subsequent client invoicing. Who Are We Looking For? ✅Prior experience within Software Development as a Software Developer, Architect, Technical Team Lead or Technology Consultant (a key asset)  ✅3–5+ years of experience in service delivery, IT project management, or client-facing roles within fintech, digital, or software development organizations.  ✅Proven ability to manage client expectations and deliver against aggressive timelines and SLAs.  ✅Strong leadership and stakeholder management skills, including experience working in a matrixed or agile environment.  ✅Excellent communication skills (English C1+ required, both written and spoken).  ✅Strong problem-solving abilities and analytical mindset.  ✅Proficiency with project management tools (Jira, Confluence, etc.) and familiarity with data-driven decision-making.  ✅Experience with agile delivery methodologies (Scrum, Kanban, SAFe) preferred.  ✅Familiarity with banking, finance, or digital customer experience platforms (a strong plus).  ✅Experience supporting pre-sales activities such as scoping, estimations, and solution presentations (a strong plus).  ✅Prior experience within Software Development as a Software Developer, Architect, Technical Team Lead or Technology Consultant (a strong plus). What Can You Expect from Us? 🌍 Exciting Challenges – Work on impactful projects for leading banks, financial institutions, and enterprises. 🌍 A dynamic, innovative, and multinational work environment.  🌍 Opportunities for growth and development within a recognized leader in fintech and digital transformation.  🌍 Supportive Team – Knowledge sharing during Wednesday Wisdom meetings & tech breakfasts. 🌍 Autonomy & Innovation – We welcome your ideas and initiatives. 🌍 Flexible Employment & Competitive Salary. 🌍 Perks & Benefits – Private medical care, English lessons, training budget, and more. 🌍Trust & Transparency – Open communication and a culture of feedback. Ready to make a difference and grow with us? Submit your application today so we can get to know you.