Dynamics 365 Technical Product Owner

O projekcie: Dynamics 365 Technical Product Owner 📍 Kraków | Hybrid (2 days per week from the office) 💼 B2B | 190–230 PLN/h We are looking for a Dynamics 365 Technical Product Owner to join a global technology team responsible for the Digital Query Management (DQM) platform - a strategic solution built on Microsoft Dynamics 365, supporting thousands of users across 30+ countries. You will shape the product vision, drive the roadmap, and lead the design and delivery of D365 Customer Service & Marketing solutions. What you will be doing: • Build and own the product vision, roadmap and backlog for DQM on Dynamics 365 • Collaborate with business stakeholders and functional analysts to gather requirements • Translate business needs into scalable technical solutions within Dynamics 365 • Lead design discussions and provide guidance on native vs. custom capabilities • Support implementation, configuration and customisation of D365 modules • Prepare functional design documentation, including specs for integrations and data migration • Work closely with engineering teams to deliver high‑quality CRM features • Communicate complex technical topics to both technical and non‑technical audiences • Contribute to continuous improvement of processes, tooling and platform capabilities Wymagania: What we are looking for: - 3+ years of experience with Dynamics 365 Customer Service and Marketing (Customer Insights) - 5+ years of project experience, including 3+ years in consulting or product‑focused roles - Strong understanding of D365 configuration, customisation and solution design - Experience building CRM forms, views, dashboards and workflows - Ability to compare solution options and provide technical thought leadership - Proven experience gathering and documenting business requirements - Strong analytical skills and ability to design scalable, maintainable solutions - Experience with collaboration tools (e.g., Confluence, Jira) Nice to have: - Experience with Power Platform (Power Apps, Power Automate, Dataverse) - Familiarity with SQL, data analysis and integration patterns - Knowledge of financial services processes - Experience with Visual Studio, PowerBI, O365 administration or TFS - Ability to translate business needs into clear technical specifications