Global ServiceNow Training Lead (m/f/d)

Global ServiceNow Training Lead (m/f/d) Location: Poland / international project environment Employment type: Permanent Apply now!   Purpose of the Role • You already have experience in delivering international technology trainings and would like to actively support global ServiceNow rollouts? • You do not just want to deliver trainings, but also enable end users, key users and local trainers worldwide to confidently apply new processes and systems in day-to-day operations? Then we would be happy to hear from you!   Your Future Team • You will work in an international ServiceNow implementation environment and collaborate closely with global deployment teams, change management, communications, local trainers and key users. • You can expect a responsible role with an international focus, clear rollout structures and a direct impact on the success of global ServiceNow implementations. You will support the preparation, delivery and follow-up of trainings as part of worldwide deployment waves.   What You Can Expect • Training & Enablement – Deliver interactive, role-based trainings for end users, key users and local trainers, both virtually and on site. • Train-the-Trainer – Enable regional and country-specific trainers to independently and effectively deliver localized ServiceNow trainings. • ServiceNow Curriculum – Conduct trainings based on the global curriculum and provide structured feedback to the curriculum development team. • Localization & Rollout – Adapt training materials and delivery methods to local business processes, languages and regulatory requirements. • ServiceNow Processes – Build and maintain a deep understanding of ServiceNow functionalities, workflows and business processes such as Incident, Change, Request, Knowledge, Asset and HR. • Deployment & Readiness – Work closely with global implementation, change and communications teams to align trainings with deployment timelines and readiness milestones. • Training Effectiveness – Monitor attendance, learner engagement and post-training feedback to assess effectiveness and recommend improvements. • Go-live & Hypercare – Support go-live preparation, post-go-live hypercare and refresher trainings as needed.   What You Bring • Educational background – Master’s degree in Business, Information Systems, Education or a related field; alternatively, a Bachelor’s degree with additional relevant professional experience. • Training experience – Several years of experience in delivering technology trainings in a global environment. • ServiceNow / ITSM – Ideally, experience with ServiceNow or a comparable ITSM/ESM platform. • Rollout expertise – Experience in large international rollout, deployment or transformation projects. • Didactics & methodology – Strong knowledge of adult learning principles as well as digital learning and training methods. • Tools – Confident use of virtual training tools and LMS platforms. • Communication – Ability to explain complex technical concepts clearly and practically to different target groups. • Working style – Structured prioritization, high level of independence and confident collaboration across different time zones. • Mobility – Willingness to travel internationally approx. 50% of the time.   What We Offer • International role – Work on a global ServiceNow rollout with high visibility and direct impact on project success. • Varied responsibilities – An exciting mix of training, enablement, change, deployment, go-live preparation and hypercare. • Room to shape – Opportunity to actively develop training formats, feedback processes and enablement approaches. • Professional environment – Collaboration with global project teams, local deployment units and diverse stakeholder groups. • Long-term perspective – Development opportunities in a modern and dynamic project environment.   About digatus As an IT services group, we provide all core elements of the digital value chain from a single source – from consulting projects and software development to IT operations scenarios. Together with more than 180 colleagues, we support the sustainable success of national and international medium-sized companies and corporate clients.   Sounds Like Your Next Step? Simply send us your CV! Note: Even if you do not meet all requirements, we would still be happy to receive your application.