Implementation Engineer (m/f/d)
⚲ Warszawa
Do uzgodnienia
Wymagania
- Android
- Jira
- Confluence
Opis stanowiska
Nasze wymagania:
Experience in the payments industry and a good understanding of payment solutions.
Technical education and hands-on experience in roles such as Support Engineer, Implementation Engineer, Technical Product Owner, or similar.
Familiarity with Android-based applications and devices.
Knowledge of card payments, payment schemes, regulations, and mobile payments would be an advantage.
Strong analytical and problem-solving skills.
Excellent communication skills and the ability to work directly with customers and senior stakeholders.
Ability to collaborate effectively with cross-functional and geographically distributed teams.
Experience working in Agile environments and using Atlassian tools (Jira, Confluence).
Fluent English and Polish.
Zakres obowiązków:
Act as the primary technical contact for customers during the implementation phase.
Provide first-line technical support and product expertise to customers and stakeholders.
Take end-to-end ownership of customer onboarding and solution implementation.
Advise customers on technical solutions and support issue resolution in cooperation with second-line support teams.
Manage implementation activities, including testing, training, and documentation.
Prepare and maintain process and analytical documentation.
Troubleshoot technical issues and coordinate with internal teams to find effective solutions.
Collaborate daily with support specialists, testers, analysts, and other stakeholders.
Translate complex technical topics into clear and actionable recommendations.
Support pre-sales activities, including customer workshops and demonstrations.
Oferujemy:
Opportunity to work on an innovative payment product.
High level of ownership and empowerment.
Exposure to cutting-edge technologies shaping the future of payments.
International work environment with colleagues across EMEA.
Regular interaction with leading customers in the Polish market.
Professional growth and development opportunities.
Experience in the payments industry and a good understanding of payment solutions.
Technical education and hands-on experience in roles such as Support Engineer, Implementation Engineer, Technical Product Owner, or similar.
Familiarity with Android-based applications and devices.
Knowledge of card payments, payment schemes, regulations, and mobile payments would be an advantage.
Strong analytical and problem-solving skills.
Excellent communication skills and the ability to work directly with customers and senior stakeholders.
Ability to collaborate effectively with cross-functional and geographically distributed teams.
Experience working in Agile environments and using Atlassian tools (Jira, Confluence).
Fluent English and Polish.
Zakres obowiązków:
Act as the primary technical contact for customers during the implementation phase.
Provide first-line technical support and product expertise to customers and stakeholders.
Take end-to-end ownership of customer onboarding and solution implementation.
Advise customers on technical solutions and support issue resolution in cooperation with second-line support teams.
Manage implementation activities, including testing, training, and documentation.
Prepare and maintain process and analytical documentation.
Troubleshoot technical issues and coordinate with internal teams to find effective solutions.
Collaborate daily with support specialists, testers, analysts, and other stakeholders.
Translate complex technical topics into clear and actionable recommendations.
Support pre-sales activities, including customer workshops and demonstrations.
Oferujemy:
Opportunity to work on an innovative payment product.
High level of ownership and empowerment.
Exposure to cutting-edge technologies shaping the future of payments.
International work environment with colleagues across EMEA.
Regular interaction with leading customers in the Polish market.
Professional growth and development opportunities.
🔍 Dekoder Ogłoszenia
🔴
Act as the primary technical contact for customers during the implementation phase.
Będziesz głównym punktem kontaktu technicznego dla klienta, co może oznaczać rozwiązywanie problemów i odpowiadanie na pytania na bieżąco, często poza standardowymi godzinami pracy.
🔴
Provide first-line technical support and product expertise to customers and stakeholders.
Oznacza to, że będziesz pierwszym, który będzie odpowiadał na pytania i problemy techniczne, zanim zostaną one przekazane do bardziej specjalistycznych zespołów.
🔴
Take end-to-end ownership of customer onboarding and solution implementation.
Będziesz odpowiedzialny za cały proces od początku do końca, co może wiązać się z dużą odpowiedzialnością i presją.
🟡
Collaborate daily with support specialists, testers, analysts, and other stakeholders.
Praca będzie wymagała ciągłej komunikacji i koordynacji z wieloma różnymi zespołami, co może być czasochłonne i wymagać umiejętności zarządzania wieloma zadaniami jednocześnie.
🟡
Translate complex technical topi
Zadanie to sugeruje, że będziesz musiał wyjaśniać skomplikowane kwestie techniczne osobom nietechnicznym, co wymaga dobrych umiejętności komunikacyjnych i analitycznych.