Incident Manager – EMEA

Wymagania: - Strong communication skills in English; experience in writing service outage/incident communications to senior stakeholders - At least 3 years’ experience working in IT Service Management, Infrastructure, Software Support, Project Management, or Production Support roles - ITIL knowledge or equivalent - Intensively driven, proactive, and delivery-focused - Residing in Poland required Mile widziane: - Hands-on experience in the software development lifecycle - Knowledge of cloud-based infrastructure (ideally AWS) - Familiarity with all components of an enterprise IT architecture and processe O firmie: - Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world. - The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here. Zakres obowiązków: - Monitor the incident channel for issues raised by technical teams - Participate in serious incident coordination and take the lead in stakeholder communication - Own post-incident follow-ups, including completion of technical documentation to maintain problem management standards - Help ensure service stability in production (work with the development team, infrastructure team, etc., to fix any ongoing or known issues), including successful operation and continuous improvement of the service - Report to the business on information regarding service stability, ongoing issues, patching, and evergreening - Maintain effective control of the end-to-end application and service (including Dev, UAT, Production, and Contingency) - Plan service requirements (e.g., evergreening, capacity upgrades), assist with new initiatives that may impact the service, and regularly communicate the benefits, risks, and performance of the service to the Business (Product Owners) - Maintain documentation and ensure secure IT procedures are followed for any project and ongoing BAU activity Oferujemy: - Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas - Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market - We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022 - Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more - Comfortable workplace – class A offices or remote work - Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application - PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers - Investment in your growth – meetups, webinars, training platform and technology blog – you choose - Fantastic atmosphere created by all Sii Power People