IT Coordinator - Team Leader

Nasze wymagania: Proven experience in managing technical teams (minimum 10 people) At least 2 years of experience in managing an expert-level team Experience in team planning using Agile methodology in an Atlassian environment Strong analytical and communication skills Expert knowledge in at least one of the following areas: Cloud, container platforms, Infrastructure as Code Practical knowledge of GitLab and GitOps, Confluence, JIRA ITSM Practical knowledge of DevOps Familiarity with monitoring tools such as Zabbix, Grafana Fluency in Polish and English, enabling effective work with documentation and international partners Higher education in IT or a technical field is preferred O projekcie: Na tym stanowisku będziesz odpowiedzialny/-a za kontakt z Klientem zewnętrznym, zakładanie zgłoszeń w systemie ticketowym oraz bieżącym wsparciem Klienta w zakresie technologii (Service Desk - Pierwsza Linia Wsparcia). Zakres obowiązków: Planning and organizing work of the team Responsibility for meeting SLA and KPI targets and ensuring IT service continuity Co-responsibility for technological and architectural standards Managing employees’ time and tasks within projects Responsibility for effective collaboration between IT areas to achieve common goals and deliver IT projects Effective collaboration with the client’s project teams to deliver solutions defined within IT projects Improving process efficiency within support areas Providing expert-level technical support to the team Supporting experts in delivering accurate, scalable, and reliable solutions Active participation in initiatives aimed at improving the quality and level of IT services Supporting internal and external audits Oferujemy: Referral program Extra days off for volunteering Lunch card Discount on company products Home office 2 days per week Private Healthcare Group life insurance Sports cards, cinema tickets, SPA vouchers and more to select via Nais platform