IT Coordinator - Team Leader
⚲ Warszawa, Mokotów
Do uzgodnienia
Wymagania
- Confluence
- Jira
- ITSM
- DevOps
Opis stanowiska
Nasze wymagania:
Proven experience in managing technical teams (minimum 10 people)
At least 2 years of experience in managing an expert-level team
Experience in team planning using Agile methodology in an Atlassian environment
Strong analytical and communication skills
Expert knowledge in at least one of the following areas: Cloud, container platforms,
Infrastructure as Code
Practical knowledge of GitLab and GitOps, Confluence, JIRA ITSM
Practical knowledge of DevOps
Familiarity with monitoring tools such as Zabbix, Grafana
Fluency in Polish and English, enabling effective work with documentation and international partners
Higher education in IT or a technical field is preferred
O projekcie:
Na tym stanowisku będziesz odpowiedzialny/-a za kontakt z Klientem zewnętrznym, zakładanie zgłoszeń w systemie ticketowym oraz bieżącym wsparciem Klienta w zakresie technologii (Service Desk - Pierwsza Linia Wsparcia).
Zakres obowiązków:
Planning and organizing work of the team
Responsibility for meeting SLA and KPI targets and ensuring IT service continuity
Co-responsibility for technological and architectural standards
Managing employees’ time and tasks within projects
Responsibility for effective collaboration between IT areas to achieve common goals and deliver IT projects
Effective collaboration with the client’s project teams to deliver solutions defined within IT projects
Improving process efficiency within support areas
Providing expert-level technical support to the team
Supporting experts in delivering accurate, scalable, and reliable solutions
Active participation in initiatives aimed at improving the quality and level of IT services
Supporting internal and external audits
Oferujemy:
Referral program
Extra days off for volunteering
Lunch card
Discount on company products
Home office 2 days per week
Private Healthcare
Group life insurance
Sports cards, cinema tickets, SPA vouchers and more to select via Nais platform
Proven experience in managing technical teams (minimum 10 people)
At least 2 years of experience in managing an expert-level team
Experience in team planning using Agile methodology in an Atlassian environment
Strong analytical and communication skills
Expert knowledge in at least one of the following areas: Cloud, container platforms,
Infrastructure as Code
Practical knowledge of GitLab and GitOps, Confluence, JIRA ITSM
Practical knowledge of DevOps
Familiarity with monitoring tools such as Zabbix, Grafana
Fluency in Polish and English, enabling effective work with documentation and international partners
Higher education in IT or a technical field is preferred
O projekcie:
Na tym stanowisku będziesz odpowiedzialny/-a za kontakt z Klientem zewnętrznym, zakładanie zgłoszeń w systemie ticketowym oraz bieżącym wsparciem Klienta w zakresie technologii (Service Desk - Pierwsza Linia Wsparcia).
Zakres obowiązków:
Planning and organizing work of the team
Responsibility for meeting SLA and KPI targets and ensuring IT service continuity
Co-responsibility for technological and architectural standards
Managing employees’ time and tasks within projects
Responsibility for effective collaboration between IT areas to achieve common goals and deliver IT projects
Effective collaboration with the client’s project teams to deliver solutions defined within IT projects
Improving process efficiency within support areas
Providing expert-level technical support to the team
Supporting experts in delivering accurate, scalable, and reliable solutions
Active participation in initiatives aimed at improving the quality and level of IT services
Supporting internal and external audits
Oferujemy:
Referral program
Extra days off for volunteering
Lunch card
Discount on company products
Home office 2 days per week
Private Healthcare
Group life insurance
Sports cards, cinema tickets, SPA vouchers and more to select via Nais platform
🔍 Dekoder Ogłoszenia
🔴
IT Coordinator - Team Leader
Nazwa stanowiska sugeruje rolę zarządczą, ale opis wskazuje na silny nacisk na wsparcie techniczne pierwszej linii.
🔴
Proven experience in managing technical teams (minimum 10 people)
Może oznaczać zarządzanie zespołem technicznym, ale kontekst 'Service Desk - Pierwsza Linia Wsparcia' sugeruje raczej koordynację pracy grupy wsparcia.
🔴
At least 2 years of experience in managing an expert-level team
Wymaga doświadczenia w zarządzaniu ekspertami, co może być sprzeczne z rolą koordynatora pierwszej linii wsparcia.
🔴
Service Desk - Pierwsza Linia Wsparcia
Jest to kluczowy element opisu, który znacząco obniża rangę stanowiska do roli bardziej operacyjnej niż strategicznej.
🟡
Improving process efficiency within support areas
Może oznaczać realny wpływ na procesy, ale w kontekście pierwszej linii wsparcia często sprowadza się do drobnych usprawnień operacyjnych.