IT Delivery Manager

IT Delivery Manager – Senior Consultant Time & Materials Engagement About the Role We are looking for an IT Delivery Manager with a technical background in Application Development and DevOps, combined with strong Project and Service Management experience. The ideal candidate has a proven track record working with Jira and EasyVista, and is comfortable bridging the gap between technical teams and business stakeholders. Key Responsibilities • Lead IT projects, technical initiatives, and IT service management (order ticketing) using Jira and EasyVista, ensuring delivery within agreed timelines and service levels (SLAs). • Work closely with the Modern Apps & Platform Engineering team to ensure the timely, successful delivery of technical outcomes. • Coordinate the delivery of technology solutions, safeguarding quality, deadlines, and budgets. • Identify process and system inefficiencies and apply effective technological solutions. • Act as a bridge between technical teams and different business areas, ensuring IT effectively supports business processes. Key Requirements • Minimum 5 years of experience in IT project and service management, with hands-on use of Jira and EasyVista. • Proven ability to lead and guide technical teams and resolve complex problems efficiently. • Strong analytical skills applied to systems and processes, with a focus on identifying issues and implementing solutions. • Experience working across different business areas, with a solid understanding of how IT supports business processes. • Technical proficiency and background — able to engage credibly with engineering teams while managing projects and services. Nice to Have • Certifications in relevant areas are considered a strong differentiator (e.g. PMP, PRINCE2, ITIL, Scrum Master, or similar). Other Details Fluent in Portuguese and English required. This is a time-and-materials engagement.