IT Junior Support Team Leader

Wymagania: - Excellent communication skills. - Fluent in Polish and English (B2+/C1). - Background in customer support and team management. - Strong communication skills. - Data driven mindset. - Ability to work with KPIs, SLAs, and basic performance data. - Proactive mindset, self-motivated, and collaborative approach. - Open-minded attitude, and willingness to learn leadership and team-management skills. Mile widziane: - Basic knowledge of SQL Server and/or RPA and support tools (e.g., Zendesk, Jira). - Interest in expanding technical leadership capabilities. O firmie: - GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge. Now, you can be part of it! Zakres obowiązków: - Support and Coordination: Help team members with MS SQL and RPA related questions and operational tasks. - Team Support: Assist in coordinating a small team (about 5 team members), including facilitating collaboration and communication. - Meetings and Stakeholder Collaboration: Participate in internal meetings, catch-ups, and calls with stakeholders to support team efforts. - Performance Monitoring: Help track SLAs, support performance data, and contribute to reporting trends and improvement initiatives. - People Support: Support team motivation and performance under the guidance from Head of Support. - Process Improvement: Assist in identifying opportunities to improve team workflow and support processes. - Escalations: Act as point of contact for escalations with support from a Head of Support. Oferujemy: - Office-based work during the first 6 months (onboarding period), followed by a hybrid working model. - Opportunities to grow your knowledge within your area of expertise. - Friendly working atmosphere in a professional team. - Employee-oriented working culture. - Sports subscription. - Subsidized English classes. - Small teams. - International projects. - Free breakfasts. - Startup atmosphere. - No dress code.