IT Product Manager Operations & Purchasing (k/m/x)

IT Product Manager Operations & Purchasing (k/m/x) Your responsibilities • Product Discovery & Definition • Workflow Mapping: Map out the physical journey of second-hand items (intake, authentication, grading, photography, storage) to design digital counterparts in the ERP/WMS. • Requirement Gathering: Conduct regular "Gemba walks" (process observation) on the shop floor to identify bottlenecks in the current software. • Spec Writing: Translate operational needs into technical User Stories and Acceptance Criteria. • Shop Floor Implementation & QA • On-Site User Acceptance Testing (UAT): Personally validate new features on the warehouse floor before release to ensure they work in a high-speed environment. • Pilot Management: Oversee the rollout of new features to small groups of warehouse staff, gathering immediate qualitative feedback. • Training Documentation: Create simple, visual manuals or standard operating procedures (SOPs) for warehouse staff regarding software usage. • Troubleshooting & Support • Incident Triage: Serve as the first point of escalation for software-related stops in production. Determine if an issue is user error, a data error, or a software bug. • Real-time Debugging: Assist developers by reproducing bugs directly on the production line environment to speed up hotfixes. • Report and Monitoring improvement: Create and improve reportings and monitoring in collaboration with our BI Team on our journey to operational intelligence. Our requirements • To act as the primary link between the decentralized software engineering team and the location-based operational workforce (Purchasing, Production & Logistics). This role is responsible for translating complex warehouse workflows, production workflows and purchasing logics for second-hand items into functional software requirements. The objective is to maximize operational throughput, data accuracy, and user efficiency on the shop floor. Optional • Primary Focus: Logistic Systems, Internal Warehouse Management Systems, Purchasing Interfaces, Production and Grading Tools, ERP System (Plenty), Reporting & Monitoring What we offer • Modern Workspace: A "No-Phone" environment focusing on smart, digital communication. • Innovation: Work with the latest AI-driven support technologies. • Impact: Be part of a business model that actively contributes to a greener planet through circular fashion. • Growth: A dynamic environment with flat hierarchies and the chance to grow alongside a market leader. • Benefits package: sports card, medical care, team-building activities, • Employee referral program, • Free parking and well-equipped office amenities. Benefits • private medical care • integration events • no dress code • coffee / tea • parking space for employees About Us • At Buddy & Selly, we are Europe’s leading re-commerce platform for luxury second-hand fashion. We believe in sustainability and the beauty of giving high-end designer pieces a second life. Our mission is to make selling and buying luxury fashion as easy, transparent, and fast as possible. We are currently scaling our team and looking for digital-savvy professionals to join our service department.