IT Project Manager - ServiceNow
SQUARE ONE RESOURCES sp. z o.o.
⚲ Kraków
100–140 zł netto (+ VAT) / godz.
Wymagania
- ServiceNow
- Waterfall
- SAP
- Service Management
- Confluence
- Jira
Opis stanowiska
Nasze wymagania:
Bachelor’s or Master’s degree, preferably in Business Information Systems, Business Administration, Economics, or a related field.
Minimum 1 year of hands-on experience as an IT Project Manager.
Experience delivering implementation projects based on enterprise software platforms (e.g., ServiceNow, SAP, Salesforce).
Practical experience managing ServiceNow implementation projects is highly preferred.
Experience working with ServiceNow Agile Development 2.0 is a strong advantage.
Ability to document project progress, communicate status updates, and implement corrective actions when required.
Proven ability to manage cross-functional teams and multiple stakeholders.
Strong communication, facilitation, and negotiation skills.
Fluent English skills (written and spoken) – required.
Ability to work effectively in an international environment and across different time zones.
Mile widziane:
ServiceNow certifications.
PMP, PRINCE2, Scrum Master, or other project management certifications.
Previous experience as a ServiceNow consultant or implementation specialist.
Experience working with global enterprise organizations.
Experience coordinating projects delivered by external implementation partners.
O projekcie:
We are looking for an experienced ServiceNow IT Project Manager to support the delivery of ServiceNow implementation projects within an international environment. The role is operational and focused on coordinating implementation activities, managing stakeholders, and ensuring successful project delivery in cooperation with external delivery partners. The position will act as a client-side Project Manager, representing the business and coordinating with delivery partners responsible for implementation. The role requires strong communication skills, stakeholder management capabilities, and experience working in Agile project environments. The initial focus will be on ServiceNow projects, with potential involvement in SAP-related initiatives in the future.
The projects include:
Implementation of approval workflows in ServiceNow – development of a workflow solution supporting executive board approval processes for one of the company’s regions. The role requires close cooperation with business stakeholders and delivery teams.
Implementation of ServiceNow ticketing functionality for order management processes – configuration of an existing ServiceNow module to support dealer order requests, Central Order Desk operations, and routing orders to appropriate factories. The project has a global scope and requires strong stakeholder management.
Implementation of ServiceNow SPM (Strategic Portfolio Management) / Project Management functionality – coordination of activities supporting project managers in adopting ServiceNow project management capabilities. The role requires understanding of ServiceNow best practices and the ability to quickly learn new platform functionalities.
The role is fully remote; however, occasional presence in the Kraków office (approximately 2 days per week) would be preferred to support collaboration and ensure dedicated engagement.
Zakres obowiązków:
Manage and coordinate ServiceNow implementation projects from the client side.
Act as the main point of contact between business stakeholders, internal teams, ServiceNow experts, and external delivery partners.
Plan, coordinate, and monitor project activities, timelines, resources, and budgets.
Create and maintain project plans, work schedules, and delivery documentation.
Track project progress against agreed plans and proactively identify risks, dependencies, and corrective actions.
Support Agile project delivery using ServiceNow Agile Development 2.0 methodology.
Facilitate communication between cross-functional teams and ensure effective collaboration.
Manage stakeholder expectations and provide regular project status updates.
Coordinate implementation activities with delivery partners responsible for technical execution.
Ensure alignment with ServiceNow implementation standards and best practices.
Support project governance, reporting, and decision-making processes.
Work effectively in an international environment with teams located across different regions.
Bachelor’s or Master’s degree, preferably in Business Information Systems, Business Administration, Economics, or a related field.
Minimum 1 year of hands-on experience as an IT Project Manager.
Experience delivering implementation projects based on enterprise software platforms (e.g., ServiceNow, SAP, Salesforce).
Practical experience managing ServiceNow implementation projects is highly preferred.
Experience working with ServiceNow Agile Development 2.0 is a strong advantage.
Ability to document project progress, communicate status updates, and implement corrective actions when required.
Proven ability to manage cross-functional teams and multiple stakeholders.
Strong communication, facilitation, and negotiation skills.
Fluent English skills (written and spoken) – required.
Ability to work effectively in an international environment and across different time zones.
Mile widziane:
ServiceNow certifications.
PMP, PRINCE2, Scrum Master, or other project management certifications.
Previous experience as a ServiceNow consultant or implementation specialist.
Experience working with global enterprise organizations.
Experience coordinating projects delivered by external implementation partners.
O projekcie:
We are looking for an experienced ServiceNow IT Project Manager to support the delivery of ServiceNow implementation projects within an international environment. The role is operational and focused on coordinating implementation activities, managing stakeholders, and ensuring successful project delivery in cooperation with external delivery partners. The position will act as a client-side Project Manager, representing the business and coordinating with delivery partners responsible for implementation. The role requires strong communication skills, stakeholder management capabilities, and experience working in Agile project environments. The initial focus will be on ServiceNow projects, with potential involvement in SAP-related initiatives in the future.
The projects include:
Implementation of approval workflows in ServiceNow – development of a workflow solution supporting executive board approval processes for one of the company’s regions. The role requires close cooperation with business stakeholders and delivery teams.
Implementation of ServiceNow ticketing functionality for order management processes – configuration of an existing ServiceNow module to support dealer order requests, Central Order Desk operations, and routing orders to appropriate factories. The project has a global scope and requires strong stakeholder management.
Implementation of ServiceNow SPM (Strategic Portfolio Management) / Project Management functionality – coordination of activities supporting project managers in adopting ServiceNow project management capabilities. The role requires understanding of ServiceNow best practices and the ability to quickly learn new platform functionalities.
The role is fully remote; however, occasional presence in the Kraków office (approximately 2 days per week) would be preferred to support collaboration and ensure dedicated engagement.
Zakres obowiązków:
Manage and coordinate ServiceNow implementation projects from the client side.
Act as the main point of contact between business stakeholders, internal teams, ServiceNow experts, and external delivery partners.
Plan, coordinate, and monitor project activities, timelines, resources, and budgets.
Create and maintain project plans, work schedules, and delivery documentation.
Track project progress against agreed plans and proactively identify risks, dependencies, and corrective actions.
Support Agile project delivery using ServiceNow Agile Development 2.0 methodology.
Facilitate communication between cross-functional teams and ensure effective collaboration.
Manage stakeholder expectations and provide regular project status updates.
Coordinate implementation activities with delivery partners responsible for technical execution.
Ensure alignment with ServiceNow implementation standards and best practices.
Support project governance, reporting, and decision-making processes.
Work effectively in an international environment with teams located across different regions.
🔍 Dekoder Ogłoszenia
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Minimum 1 year of hands-on experience as an IT Project Manager.
Może oznaczać, że szukają kogoś z doświadczeniem, ale niekoniecznie na poziomie samodzielnego prowadzenia dużych projektów, a raczej wsparcia.
🟡
Ability to document project progress, communicate status updates, and implement corrective actions when required.
To standardowe obowiązki PM-a, ale sformułowanie może sugerować, że główny nacisk będzie położony na raportowanie i reagowanie na problemy, a nie na strategiczne planowanie.
🔴
Proven ability to manage cross-functional teams and multiple stakeholders.
Może oznaczać, że będziesz musiał radzić sobie z trudnymi zespołami lub interesariuszami, którzy mają sprzeczne cele.
🟡
The role is operational and focused on coordinating implementation activities, managing stakehold
Podkreśla, że rola jest bardziej wykonawcza i skupiona na bieżącym zarządzaniu, a nie na długoterminowej strategii projektu.