ITS Business Partner for GBS

Nasze wymagania: Bachelor’s or Master’s degree in Computer Science, Business Management, Business Administration or related field. 7+ years of experience in IT program/project management, IT Service management, Project/Program management, business partnering or in an equivalent position. Excellence communication skills and conflict solving abilities. Strong analytical and problem-solving skills. Quality and target-oriented working mode. Pro-active, change & solution oriented. Continuous optimization approach. High engagement on achieving targets and objectives of the position. Highly motivated individual, that works well under pressure. Good moderation and presentation skills. Ability to work effectively in a globally dispersed team and business partners. Willingness to travel. Familiar with ITIL and service management processes. Presentation skills. (agile) project management methodologies. Basic SAP knowledge. Fluent in English (written and spoken) other languages such as Polish, German or Spanish would be an advantage. Zakres obowiązków: Lead and develop a global technology strategy for GBS with GBS leadership. Act as a bridge, understanding business requirements and translating them into IT initiatives. Build business cases for technology projects/programs and navigate the required approval processes. Facilitate communication between business leaders, end-users, and IT teams. Communicate IT service management processes, contact persons and escalation contacts for applications or technologies in use by GBS. Ensure alignment of IT strategies with overall business goals. Address and resolve escalated issues promptly. Collaborate with relevant teams to identify issues and find long term solutions. Maintain a positive relationship during challenging situations. Transparency and Process Improvement: Provide transparency about IT support processes, service levels, and incident management. Identify areas for process improvement and efficiency gains. Foster a culture of continuous improvement. Set clear expectations with stakeholders regarding timelines, deliverables, and outcomes. Develop and maintain relevant Support KPIs and metrics for GBS. Provide reports on IT tickets from SNOW. Analyze results with the GBS management and define measures.