Junior IT Project Manager

Nasze wymagania: Approx. 2 years of experience in project coordination, project management, or service delivery roles Strong prioritisation skills with the ability to manage multiple tickets and tasks in parallel Structured and analytical thinking – ability to identify issues and propose solutions High attention to detail and commitment to accuracy in tracking and documentation Ability to communicate clearly and synthesise information Ability to take ownership of tasks and drive them through to completion Familiarity with ticketing or project management tools (e.g. Jira, Azure DevOps) Comfortable working in a process-driven, ticket-based environment (e.g. SLAs, workflows, backlogs) Ability to collaborate effectively within a cross-functional team Proactive mindset with willingness to learn, adapt, and improve ways of working Fluent English (written and spoken) Basic understanding of ITIL or service management practices Team player with a collaborative and knowledge-sharing mindset Intermediate Excel skills (tracking, structuring, and analysing data) and/or experience with reporting tools Mile widziane: Exposure to IT, data, or analytics environments Experience with process improvement methodologies (e.g. Lean, Six Sigma) Knowledge of data visualisation tools (e.g. Power BI) Spanish language skills O projekcie: You will join the Engineering team, reporting to a senior Project Manager. Your primary focus will be managing the service delivery ticket lifecycle – from intake through execution to closure. Over time, you will take on increasing responsibility while also supporting project work. This is a role where you will develop your skills in service delivery and project management within a dynamic, technical environment. Zakres obowiązków: Primary Focus: Support and progressively take ownership of the ticket delivery lifecycle (intake, prioritisation, execution, closure) Ensure tickets are clearly defined and prioritised in alignment with SLAs and guidance from senior team members Coordinate with technical teams to ensure timely and consistent delivery of requests, incidents, and small enhancements Monitor and report on service performance (e.g. backlog, throughput, risks) Act as a point of contact for service-related topics and ensure clear stakeholder communication Identify improvement opportunities and contribute to enhancing ticket workflows, processes, and documentation standards Proactively identify and escalate risks, blockers, and dependencies Secondary Focus: Support platform lead or senior PMs in scoping, planning, and tracking project work Communicate status, risks, and dependencies to relevant stakeholders Execute and support smaller initiatives or tasks with guidance Ensure work aligns with delivery standards, processes, and quality expectations Contribute to documentation of progress, decisions, and outcomes Oferujemy: Hybrid work model from the Kraków office (2–3 days per week on-site) Career development opportunities in service delivery and project management Collaboration with an experienced team and mentorship from a senior Project Manager Hands-on involvement in real projects from day one