L2 Engineer M365

Summary: The L2 Engineer for Microsoft 365 provides operational and technical support within the Microsoft 365 ecosystem, ensuring smooth operations and high service levels for users. Main Responsibilities: • Provide L2 support for Microsoft 365 services including: • Exchange Online • Microsoft Teams • SharePoint Online • OneDrive • Microsoft Intune • Entra ID (Azure AD) • Troubleshoot and resolve incidents related to: • Mail flow & mailbox issues • Teams collaboration & conferencing • User access & authentication • Device compliance & enrollment • SharePoint permissions and access • Manage user lifecycle activities: • User provisioning/deprovisioning • License assignment • MFA enablement • Group & role management • Support identity and access management activities using: • Conditional Access • RBAC • Azure AD Connect • SSO configurations • Monitor service health dashboards and proactively identify operational issues. • Work on incident, service request, problem, and change management processes following ITIL practices. • Support endpoint management activities using Microsoft Intune and Autopilot. • Perform mailbox migrations, distribution group management, and security policy administration. • Collaborate with L3 teams, vendors, and stakeholders for issue resolution and escalations. • Maintain operational documentation, SOPs, and knowledge base articles. Key Requirements: • 4–7 years of experience in Microsoft 365 administration and support. • Strong hands-on expertise in: • Exchange Online • Microsoft Teams • SharePoint Online • OneDrive • Intune • Entra ID (Azure AD) • Good understanding of: • MFA • Conditional Access • RBAC • Azure AD Connect • Identity & Access Management • Experience in: • Incident Management • SLA-driven support environments • ITIL processes • Basic scripting knowledge in PowerShell is preferred. • Strong troubleshooting and analytical skills. • Excellent communication and stakeholder management abilities. Nice to Have: • Microsoft Certification: • MS-900 • MS-102 • AZ-104 • MD-102 (preferred) • Exposure to: • Microsoft Defender • Purview • Endpoint Security • Hybrid Exchange environments Other Details: • Location: Bangalore / Pune / Hyderabad / Remote • Employment Type: Full-Time / Contract