L3 Engineer – Google Workspace Administration - RFP-253941
⚲ Pune
Wymagania
- Security
- Cloud
- ITIL
- Powershell
- Service Management
- IT Service Management (ITSM)
- Single Sign-On (SSO)
- Documentation
- Microsoft Sharepoint
- Operations
Opis stanowiska
Summary The role of L3 Engineer focuses on managing and supporting cloud-based collaboration platforms, specifically Google Workspace and Microsoft 365, to ensure productivity across the organization. Loc:ation: Pune (Godrej Koregaon Park, Mundhwa, Pune) Mode: hybrid Main Responsibilities: • Serve as the primary point of contact for advanced Google Workspace administration, including user and group management, security configurations, and troubleshooting. • Provide L3 support for escalated issues related to Google Workspace applications (Gmail, Drive, Calendar, Meet, etc.). • Assist with the integration and coexistence of Google Workspace and Microsoft 365 environments. • Support Microsoft 365 administration tasks as needed, including Exchange Online, SharePoint, and Teams. • Implement and maintain security best practices, compliance policies, and data loss prevention measures across both platforms. • Collaborate with IT teams to plan and execute migrations, upgrades, and new feature rollouts. • Develop and maintain technical documentation, procedures, and knowledge base articles. • Train and mentor L1/L2 support staff on Google Workspace and Microsoft 365 operations. • Monitor system performance, usage, and security alerts, responding proactively to potential issues. • Participate in on-call rotation and provide after-hours support as required. Key Requirements: • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). • 3+ years of hands-on experience administering Google Workspace in a mid-to-large enterprise environment. • Working knowledge of Microsoft 365 administration, with exposure to Exchange Online, SharePoint, and Teams. • Strong troubleshooting and problem-solving skills. • Experience with identity and access management, SSO, and security controls. • Familiarity with scripting (e.g., PowerShell, Google Apps Script) is a plus. • Excellent communication and documentation skills. • Ability to work independently and as part of a global team. Nice to Have: • Google Workspace Administrator certification. • Microsoft 365 Certified: Fundamentals or higher. • Experience with hybrid cloud environments and migration projects. • Knowledge of ITIL processes.