Product Manager (Conversion)

We are building XTB – a global investment company offering innovative technological solutions that allow our clients to effectively manage their finances in multiple ways. All of this within a single, intuitive XTB app already used by over one million users worldwide!
We are a certified Great Place to Work company.
We are looking for a Product Manager to lead our Conversion Check team. In this role, you will take end-to-end ownership of post-registration client verification and onboarding journeys. Working alongside a cross-functional engineering team (backend, mobile, Salesforce, and AI/Data) as well as operational KYC specialists, your primary focus will be automating verification steps and using AI to make the process faster while keeping it compliant.
Who is a Product Manager at XTB?
• You are responsible for shaping the product: defining the future vision and selecting KPIs that align with the area and company goals.
• The client is your top priority - you validate your intuition through research and monitor customer satisfaction.
• You operationalize the product vision: you translate the vision into concrete steps and tasks for the development team.
• You manage collaboration with stakeholders such as the legal department, risk department, marketing, and technical departments supporting product development: you coordinate actions to ensure a successful product launch.
• You partner with the Engineering Team Lead.
• You navigate the world of metrics smoothly, justify your decisions using numbers and facts, and avoid guesswork ("I think" or "it seems to me").
Requirements
• Proven product management experience leading onboarding or KYC products within a regulated environment.
• Solid understanding of AML directives and the EU AI Act to guide compliant product decisions, with an awareness of how KYC regulations vary across jurisdictions.
• Strong data analysis skills and an analytical mindset toward product building - specifically using funnel metrics to identify drop-offs, pinpoint manual verification steps ripe for automation, and prioritize optimizations.
• Openness to and practical experience in using AI-based tools in a Product Manager's daily work.
• Familiarity with emerging technology trends, SaaS, and mobile/web application design.
• Experience defining business requirements, creating Product Requirements Documentation (PRD), and driving execution alongside engineering and design.
• High level of autonomy and a self-starter attitude.
• Experience collaborating closely with cross-functional, agile teams.
• English proficiency at a B2 level or higher.
What we offer
• Real influence on the development of the company and the product.
• Work in an experienced team that is happy to share its knowledge.
• A clear vision of development thanks to regular feedback and clear career paths.
• Regular team-building meetings.
Benefits
• A training budget for courses and conferences that interest you.
• An extra day off on your birthday.
• An extra day off for parents.
• Equipment tailored to your needs.
• Private medical care and group insurance.
• Access to an e-learning platform for learning English and a benefits platform.
• Access to a wellbeing platform and the opportunity to take advantage of workshops and private therapy sessions.
• Remote work, from the office in Warsaw or from a coworking space in your city.