Project Manager - CRM/ERP

Benefit Systems International is part of the Benefit Systems capital group, and its operations focus on foreign markets. Within the so-called foreign segment, we are present in the Czech Republic, Slovakia, Bulgaria, Turkey, and Croatia. We oversee the development of subsidiaries and provide business, legal, and IT consulting services. The Project Management Department is responsible for managing changes in the systems and processes delivered by Benefit Systems International to its subsidiaries.
We are looking for a Project Manager experienced in managing business and IT transformation projects, including regulatory projects implementation, process and organization optimization, or enterprise system implementations like CRM or ERP.
You will operate at the intersection of business processes, technology, and project execution, acting as a trusted partner for business stakeholders while ensuring successful delivery of CRM/ERP initiatives across international markets. You will be responsible for coordinating stakeholders including C-level, implementation projects, supporting business adoption, and ensuring that delivered solutions create measurable business value.

Responsibilities:
• Lead projects across international markets, ensuring successful delivery from initiation through implementation and business adoption.
• Manage projects involving multiple stakeholders, business units, and international teams, ensuring alignment between business requirements, processes, and technology solutions.
• Work closely with business stakeholders to understand needs, translate requirements into actionable solutions, and support process improvements.
• Collaborate with IT teams, external vendors, and implementation partners to ensure effective execution and timely delivery of system initiatives.
• Act as a key point of coordination between business teams, IT, and implementation partners throughout the project lifecycle.
• Facilitate workshops with business users to gather requirements, define processes, validate solutions, and support decision-making.
• Translate business needs into project plans, implementation roadmaps, governance models, and delivery milestones.
• Drive project governance by preparing status reports, executive updates, risk assessments, and decision materials.
• Coordinate testing activities, user acceptance testing (UAT), change management activities, and system adoption initiatives.
• Identify, assess, and proactively manage project risks, dependencies, issues, and change requests.
• Support continuous improvement of business processes and systems across international entities.
• Ensure alignment with internal governance, corporate policies, standards, and project management methodologies.
• Report project progress, risks, and key decisions to the Head of PMO and relevant stakeholders.

Requirements:
• At least 5 years of experience managing complex business (digital transformation, or process optimization initiatives) or IT projects (preferably involving CRM, ERP, or other enterprise business systems).
• Ability to understand business processes and translate business requirements into effective technology solutions.
• Strong stakeholder management skills and the ability to influence without direct authority.
• Experience coordinating projects across multiple organizational levels and international teams.
• Practical understanding of project delivery methodologies, including Agile, Waterfall, and hybrid approaches.
• Experience with project management tools such as Jira and Confluence.
• Strong analytical thinking and problem-solving skills with the ability to connect business, processes, and technology perspectives.
• Excellent communication and presentation skills, with the confidence to engage audiences at both operational and executive levels.
• Fluency in English (C1) and Polish, both written and spoken.

Would be a plus:
• Experience working with platforms such as Microsoft Dynamics 365 or similar enterprise solutions
• Experience supporting change management and user adoption activities during system implementations.

Soft skills:
• Strong interpersonal skills and ability to build relationships with diverse stakeholders.
• Business-oriented mindset with the ability to balance strategic goals and operational execution.
• High level of ownership, accountability, and delivery focus.
• Excellent organizational and prioritization skills.
• Ability to work effectively in a dynamic, international environment.
• Proactive attitude and resilience under pressure.
• Strong attention to detail while maintaining a broader business perspective.
• Collaborative approach and ability to build trust across teams.

What we offer:
• Working hours: full-time
• Employment Contract preferred; B2B agreement can also be considered.
• Bonuses according to the Remuneration Regulations and MBO Regulations
• Additional benefits (including Multisport card, medical insurance, lunch vouchers, Cafeteria, and others)
• Biannual feedback sessions
• Office work in Warsaw (optional with Hybrid mode)

About our recruitment process:
The first stage of the recruitment process includes a 40-minute online interview via Microsoft Teams and/or a recruitment task to be completed after the meeting. The full recruitment process consists of several stages, which we will be happy to explain during our first conversation.
Benefit Systems International S.A. reserves the right to contact selected candidates only.