Release & Support Coordinator

Benefit Systems International is part of the Benefit Systems Group, with responsibility for the company's international operations. As part of the international segment, we operate in the Czech Republic, Slovakia, Bulgaria, Türkiye, and Croatia.
We oversee the development of our subsidiaries and provide business, legal, and IT advisory services. The Project Management Department is responsible for managing changes to the systems and processes delivered by Benefit Systems International to its subsidiaries.
The person joining our team will support project management activities and foster effective collaboration between IT and business stakeholders, ensuring that the Release Management process and procedures are aligned with both current and future business requirements.
Due to the international nature of Benefit Systems International's operations, a significant part of the role is carried out in English. 

Scope of responsibilities:
• 70% post-implementation maintenance activities
• 30% support for internal systems and products

Key Responsibilities:
• Plan and coordinate release deployment and post-release activities.
• Handle bug reports and Change Requests, ensuring timely resolution and proper prioritization.
• Collaborate with cross-functional teams to improve deployment processes, optimize task flow, and accelerate project delivery.
• Work closely with Development and QA teams (both internal and external) to coordinate delivery and issue resolution.
• Cooperate directly with Project Managers across Poland and the CEE region, as well as Business Owners within the Benefit Systems Group.
• Respond to inquiries from internal clients and stakeholders, understand their technical questions, assess their needs, and recommend appropriate solutions, including alternative approaches where applicable.
• Investigate technical issues, develop solution proposals, and follow up on outstanding items to ensure timely resolution.
• Participate in technical discussions and meetings with internal teams, vendors, project managers, and business stakeholders when required, ensuring accurate communication and keeping stakeholders informed about the status of ongoing issues.
• Build and maintain effective working relationships with internal stakeholders, development teams, QA, DevOps, and business representatives, while providing regular SLA performance reporting to management and key stakeholders.

Requirements:
• At least 2 years of experience in software delivery, application support, or maintenance of enterprise systems, particularly during implementation and post-go-live phases.
• Experience working at the intersection of IT and business, with a strong understanding of business processes and requirements.
• Ability to distinguish between Incidents, Bugs, and Change Requests.
• Very good knowledge of Jira and Confluence.
• Strong understanding of the IT project lifecycle, with particular focus on deployment, release, and post-release activities.
• Experience in planning and coordinating application maintenance and support activities.
• Hands-on experience with incident, problem, and change management processes based on the ITIL framework.
• Ability to manage multiple projects and competing priorities simultaneously.
• Industry/domain experience in customer-facing or business-critical platforms would be considered an advantage, particularly in areas such as CRM, ERP, payments, loyalty programs, e-commerce, or membership/subscription-based services.
•

English proficiency at C1 level or higher.

Soft skills:
• Strong analytical and problem-solving skills, with the ability to draw meaningful conclusions from complex situations.
• Ability to adapt quickly to changing priorities and a dynamic business environment.
• Proactive approach and the ability to remain effective under pressure.
• Sound judgment and confident decision-making based on risk assessment and business impact.
• High level of integrity and discretion when handling confidential information.
• Strong attention to detail, excellent organizational skills, and the ability to manage multiple tasks simultaneously.

What we offer
• Full-time employment.
• Employment Contract preferred; B2B agreement can also be considered.
• Competitive fixed salary with a performance-based bonus in line with the company's remuneration and MBO policies.
• A comprehensive benefits package, including a MultiSport card, private medical care, lunch cards, a benefits cafeteria, and additional perks.
• Biannual performance and feedback sessions to support your professional development.
• Flexible working arrangements, with the option to work on-site or hybrid.

About our recruitment process
The first stage of the recruitment process includes a 40-minute online interview via Microsoft Teams and/or a recruitment task to be completed after the meeting. The full recruitment process consists of several stages, which we will be happy to explain during our first conversation.
Benefit Systems International S.A. reserves the right to contact selected candidates only.