Senior Project Manager - Engineering & Product

Key Responsibilities Project & Delivery Management • Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations). • Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks. • Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate). • Ensure consistent use of delivery frameworks. • Maintain visibility of programme health across scope, timeline, and budget. Cross-Functional Coordination • Align priorities across teams and resolve resource conflicts. • Facilitate effective communication between technical and non-technical stakeholders. Reporting • Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans). • Track KPIs related to delivery performance, efficiency, and quality. Risk, Issue & Dependency Management • Proactively identify risks and dependencies across projects. • Drive mitigation strategies and ensure timely escalation where needed. • Manage trade-offs between scope, time, and quality. Process & Operational Excellence • With your peers. Continuously improve delivery processes and ways of working. • Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity). • Support initiatives such as support rota planning, incident management, and release governance. Customer & Commercial Delivery • Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion. • Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders. • Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies. • Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery. • Lead change management across customer projects. • Coordinate internal execution across Engineering, Product, and QA to meet customer commitments. • Identify delivery risks early and drive mitigation in collaboration with relevant teams. • Support pre-sales and scoping activities, ensuring proposed solutions are realistic, deliverable, and commercially sound. • Drive post-delivery reviews to capture learnings and improve future customer implementations. Compliance & Quality (Healthcare Context) • Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO standards, data protection). • Work closely with QA and engineering to maintain high standards of product quality and safety. Key Outcomes / Success Metrics • Predictable and on-time delivery across programmes. • Improved delivery velocity without degradation of quality. • Reduced operational friction between teams. • Clear, actionable reporting for leadership. • High customer satisfaction in delivery projects. Skills & Experience Essential • 5+ years in programme/project management within software environments. • Proven experience managing complex, multi-stream delivery. • Strong understanding of Agile and hybrid delivery methodologies. Scrum experience is a major advantage. • Ability to operate effectively in ambiguity and bring structure. • Excellent stakeholder management and communication skills. • Experience working closely with engineering teams (technical literacy required). Desirable • Experience in healthcare or regulated environments. • Familiarity with compliance frameworks (e.g. MDR, ISO/IEC standards). Tools & Practices • JIRA / similar for delivery tracking • Confluence / documentation tools • Familiarity with CI/CD and engineering workflows (not hands-on, but literate) Profile / Behaviours • Structured thinker who can impose clarity without bureaucracy. • Comfortable challenging teams constructively to improve outcomes. • High ownership and accountability. • Pragmatic: balances process with delivery speed. • Calm under pressure, particularly in incident or high-stakes delivery scenarios. Reporting Line • Reports to: Head of Engineering / Chief Product Officer • Works closely with: Engineering Management, Technical Leads, Product Owners, QA, Commercial Teams, Customers