ServiceNow Operational Product Owner

O projekcie: Work model – preferably one visit to the office per week (Warsaw), but remote work is also possible. ✔️Role description: As a ServiceNow Operational Product Owner and member of our team, you will be responsible for the following areas: Backlog management: - Maintain and prioritize the product backlog - Ensure clarity and order in tasks, making sure backlog items are well-defined and aligned with the product vision provided by the Product Manager. Collaboration with technical (development) team: - Write detailed user stories and acceptance criteria - Work with Product Manager and stakeholders and then with development team to refine requirements as needed - Serve as the primary liaison between the development team and Product Manager for day-to-day operations - Ensure the team clearly understands the requirements and priorities and - Participate in planning meetings to select work items for the development team - Participate in daily stand-ups to address and resolve any immediate issues that may arise - Participate in retrospective meetings Release planning and support: - Plan and coordinate product releases, ensuring alignment with the roadmap and readiness for launch - Provide ongoing support for the product post-release, including bug fixes and minor enhancements Feedback Integration and improvement initiatives: - Gather feedback from end-users and stakeholders to refine and improve product features - Incorporate lessons learned into the product backlog for continuous improvement Risk & issue management: - Anticipate potential risks or blockers in operational activities and collaborate with the team to develop mitigation strategies Documentation & communication: - Keep updated documentation related to backlog items, sprint outcomes, and overall product processes - Ensure transparent and consistent communication with all relevant teams and stakeholders. Wymagania: - Minimum three years' experience in ServiceNow as a product owner, business analyst, technical consultant or solution architect - Strong experience in cooperation with development team - Knowledge of ServiceNow platform capabilities, modules and architecture (optional) - Experience in business analysis, gathering requirements and refining tasks - Fluent English (written and spoken) - Effective communication and interpersonal skills to engage with both technical and non-technical stakeholders - Ability to take end-user perspective and proactively suggest the best available solution - General knowledge of ServiceNow integration capabilities and third-party tools (LDAP, SSO) - advantage