ServiceNow Operational Product Owner

PROJECT INFORMATION: • Industry: Technology • Location: This position is located in Warsaw city center with flexibility in working hours (starting from 8am to 9am and finishing from 4pm to 5pm), along with home workplace arrangement possibilities. • Assignment type: B2B  • Rate: ~150 pln/h SUMMARY: The ServiceNow Operational Product Owner plays a vital role in ensuring the stability and availability of the ServiceNow platform while aligning its functionalities with stakeholder needs in a forward-thinking Danish software company. RESPONSIBILITIES: • Maintain and prioritize the product backlog. • Ensure clarity and order in tasks, aligning backlog items with the product vision. • Write detailed user stories and acceptance criteria. • Collaborate with the Product Manager and stakeholders. • Serve as the primary liaison between the development team and Product Manager. • Participate in planning and retrospective meetings. • Plan and coordinate product releases. • Provide ongoing product support post-release. • Gather user feedback to refine product features. • Manage potential risks or blockers in operational activities. • Maintain updated documentation and ensure transparent communication. REQUIREMENTS: • Minimum three years' experience in ServiceNow as a product owner, business analyst, technical consultant, or solution architect. • Strong experience in collaboration with development teams. • Fluent English (written and spoken). • Effective communication and interpersonal skills. NICE TO HAVE: • Knowledge of ServiceNow platform capabilities and architecture. • Experience in gathering requirements and refining tasks. • General knowledge of ServiceNow integration capabilities and third-party tools (LDAP, SSO).