ServiceNow Technical Product Manager

Wymagania: - Minimum five years' experience in ServiceNow as a product manager, business analyst, technical consultant or solution architect - Proven expertise in ServiceNow development and implementation, especially in the CSM area - Knowledge of ServiceNow platform architecture, capabilities, and modules - Strong experience in business analysis within CSM frameworks - Effective communication and interpersonal skills to engage with both technical and non-technical stakeholders; willingness to improve and share knowledge among the members of the team - MUST - Fluent English (written and spoken) ✔️Advantage: - Experience in JavaScript, HTML, CSS, and other web technologies - General knowledge in ServiceNow integration techniques (REST, SOAP, MID Server) and third-party tools (LDAP, SSO) Codzienne zadania: - Platform Expertise & Stakeholder Engagement: Serve as the primary point of contact and platform expert for business clients and stakeholders, offering guidance on ServiceNow capabilities and opportunities. - Roadmap Development & Maintenance: Develop and maintain a strategic roadmap for the Customer Service Management (CSM) component of the ServiceNow platform, aligning with business goals and priorities. - Business User Advocacy: Act as a trusted advisor to business users, providing insights and expertise on ServiceNow functionalities, especially within the CSM domain. - Requirements Gathering & Translation: Collaborate with stakeholders and business users to gather and analyze needs, translating them into precise technical specifications and actionable plans. - Cross-Functional Collaboration: Work closely with the Business Product Owner, ServiceNow ITSM Product Owner, developers, and IT operations teams to ensure smooth integration and adoption of new solutions. - Technical Alignment & Business Analysis: Deliver technical expertise and comprehensive business analysis, ensuring that technical solutions are aligned with evolving business needs. - Development Team Coordination: Partner with a team of developers to effectively execute ServiceNow CSM initiatives, ensuring technical feasibility and adherence to deadlines. - Documentation & reporting: maintain comprehensive documentation and produce regular reports to inform stakeholders of progress, outcomes and decisions - Guidance & Mentorship: Provide leadership and mentorship to team members, cultivating a collaborative, innovative, and growth-oriented work environment. - Continuous Improvement & Learning: Stay updated with the latest ServiceNow advancements and industry trends, fostering a culture of continuous improvement and learning