ServiceNow Technical Product Manager

PROJECT INFORMATION: • Industry: Technology • Location: Remote • Assignment type: B2B  Summary: As a ServiceNow Technical Product Manager, you will play a crucial role in bridging technical capabilities with business needs. Your primary goal is to optimize the ServiceNow platform to align with customer service management objectives.Responsibilities: • Serve as the primary point of contact and platform expert for business clients and stakeholders. • Develop and maintain a strategic roadmap for the Customer Service Management (CSM) component. • Act as a trusted advisor to business users regarding ServiceNow functionalities. • Gather requirements and translate them into technical specifications. • Collaborate with cross-functional teams for solution integration. • Provide technical expertise and business analysis. • Coordinate with development teams to execute ServiceNow CSM initiatives. • Maintain documentation and produce regular progress reports. • Lead and mentor team members to foster a collaborative environment. • Stay informed about advancements and industry trends in ServiceNow. Must Haves: • Minimum 5 years' experience in ServiceNow as a product manager, business analyst, technical consultant, or solution architect. • Expertise in ServiceNow development and implementation, particularly in CSM. • Knowledge of ServiceNow architecture, capabilities, and modules. • Strong business analysis skills within CSM frameworks. • Effective communication and interpersonal skills. • Fluent English (written and spoken). Nice to Haves: • Experience in JavaScript, HTML, CSS, and other web technologies. • General knowledge of ServiceNow integration techniques and third-party tools.