Technical Customer Success Manager (Conversational AI)

O projekcie:
Benefits- Be part of a fast-growing AI company, working on cutting-edge conversational AI products used by leading enterprises.- Join a diverse, global team that values collaboration, open feedback, and strong customer focus.- Enjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact.- Gain direct exposure to enterprise clients and real-world AI implementations.- Help build and grow our Barcelona technical hub, while developing your career in an innovative and supportive environment. 🚀
If you are keen to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application.

Apply now and become part of a diverse and dedicated team that is actively shaping the future of automation and conversational AI – solution by solution.

Wymagania:
- Native-level Polish and strong English language skills.- Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.- 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally within SaaS or automation environments.- Strong technical exposure, including familiarity with DevOps practices and on-premise deployments.- Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing is highly desirable.- Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is a strong advantage.- Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.- Excellent communication and presentation skills, with the ability to explain technical concepts in a clear, customer-friendly manner.- Proven ability to manage multiple client projects simultaneously and meet deadlines in a fast-paced environment.- Team-oriented mindset with a strong focus on driving customer value and achieving measurable outcomes.

Codzienne zadania:
- As a Technical Customer Success Manager in our conversational AI company, you won't just manage customer accounts – you'll guide customers through their entire journey, from onboarding and implementation to adoption, optimization, and long-term success. Acting as a trusted advisor, you'll help customers maximize the value of our AI solutions while ensuring they achieve their business objectives.
- You'll work closely with customers and internal teams to configure conversational AI solutions, automation workflows, and integrations tailored to their needs. From coordinating testing and troubleshooting issues to overseeing successful deployments, you'll play a key role in delivering seamless customer experiences.
- Building strong relationships will be at the heart of your role. Through regular business reviews, training sessions, and proactive engagement, you'll drive adoption, identify opportunities for improvement, and help customers realize measurable business outcomes and ROI.
- You'll also serve as the voice of the customer, collaborating with Product, Engineering, and Sales teams to share feedback, influence product enhancements, support renewals and expansions, and contribute to the continued growth of both our customers and our business.