Technical Project Manager

Lekta AI | Kraków / Remote Founded in 2016 in Kraków, Poland, Lekta AI is a technological company working with major European banking, insurance, and telco enterprises. The company was set up with an ambitious goal of providing the best customer service in the world. Lekta stands out from the crowd of conversational AI companies because we combine technological expertise with domain-specific knowledge of the contact center industry veterans. Through the use of our proprietary conversational neurosymbolic engine and backend integrations, our systems are intent, and context-aware, handling over 1.5 million conversations every month. We are currently in a phase of rapid international expansion and are looking for a resilient, high-stakes Technical Project Manager to lead the implementation of our Agent solutions for our most prestigious enterprise clients. The Role: As a Project Manager at Lekta AI, you aren't just moving tickets in Jira; you are the field commander for our most complex client integrations. You will be the primary bridge between our sophisticated AI engineering teams and the demanding requirements of Tier-1 enterprise stakeholders. This role requires a "steady hand at the wheel"—someone who can navigate technical bottlenecks and tight deadlines without losing focus. Key Responsibilities: ● Lead the full project lifecycle of Agent deployments, from initial technical discovery and backend integration to go-live and post-launch optimization. ● Serve as the primary point of contact for enterprise clients. Proactively identify risks, manage expectations, and maintain project momentum during complex integration phases. ● Orchestrate multidisciplinary squads (Engineers, AI Researchers, UX/UI Designers) to ensure delivery remains on track and within scope. ● Refine and scale our delivery framework. We value "repeatable excellence"—you will help build the playbooks that allow us to scale internationally. ● Use Jira, Confluence, and other PM tools to maintain meticulous documentation and resource allocation. ● Translate complex AI concepts into business value for clients, and turn client business requirements into actionable technical tasks for the dev team. Requirements: ● 5+ years in Technical Project Management, specifically within B2B enterprise software, AI, or complex IT infrastructure projects. ● A proven track record of managing high-pressure, high-stakes projects for demanding clients (Banking, Telco, or Insurance). You stay calm when the "unexpected" happens. ● Certification: PRINCE2 (Foundation or Practitioner) is highly desirable and will give you a significant advantage. ● Expert-level knowledge of Agile/Scrum, with the flexibility to apply Waterfall principles when enterprise compliance requires it. ● Technical Literacy: You must be comfortable reading technical documentation and discussing API integrations or AI logic with architects. ● Fluent Polish and English (C1) are mandatory. You must be able to lead high-level meetings in both languages. ● Expert proficiency in Jira, Confluence, or similar project management ecosystems. Why Join Us: ● Competitive salary. ● Flexible contract types (B2B/UoP), work arrangements, and working hours. ● Work remotely, in-office, or from a location of your choice. ● Direct, low-bureaucracy, results-oriented culture. ● Opportunity to shape the future of conversational AI in a key scaling stage. ● Ownership and independence – we value specialists who take full accountability. ● High potential in shaping your own career path as we expand internationally.