Product Support Software Engineer

Nasze wymagania: You hold a BSc or MSc degree in Computer Science, Software Engineering, or a related field. Experience in hands-on development and troubleshooting on embedded devices. You are willing to work with device diagnostic and various debugging tools. You have good knowledge of embedded systems and wireless protocols, especially Bluetooth Low Energy. Experience with defect tracking tools and follow-up with defects. You have a detail-oriented working style and can manage parallel tasks in a structured way. You are fluent in English and comfortable working in an international environment. Mile widziane: Experience with embedded system programming. Experience diagnosing devices and driving quality issues with a high-quality mindset. Experience collaborating with multiple stakeholders including R&D teams and production colleagues. Zakres obowiązków: Diagnose hearing aids devices or connectivity devices with debugging tools. Investigate devices quality issues together with R&D developers and testers. Take ownership of defect creation and follow up when quality issues are identified. Monitor different internal data tools to analyze market feedback and report quality issues. Collaborate with the software support team to drive devices software quality. Support technical maintenance and continuous improvement for hearing instruments and accessories. Oferujemy: Full-time work agreement, with a permanent contract after 3 months Hybrid working model (2 days per week in the Warsaw office) Opportunities to improve English through daily practice (courses also available) Social benefits (private medical health care, insurance, sport card, benefit cafeteria program and more) Scandinavian culture and care about equity, independence, open dialog and work-life balance