QA Engineer II

QA Engineer II About LivePerson LivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world's most renowned brands, enabling seamless connections across messaging, voice, and digital platforms. Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry's largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement. In 2025, LivePerson experienced unprecedented growth in the AI landscape, earning accolades as a Leader in multiple G2 Grid® reports, including categories such as AI Agents, Agentic AI, Chatbots, and Customer Service Automation. This pivotal year also marked the company's first inclusion in the prestigious Gartner Magic Quadrant™ for Conversational AI Platforms, solidifying its reputation as a trusted enterprise AI provider. As the landscape of generative AI evolves and new capabilities in LLM integration and autonomous agents emerge, LivePerson remains committed to innovation. The company continually pioneers advancements in intelligent automation, agent-assist tools, predictive insights, and scalable enterprise AI deployments, ensuring it stays at the cutting edge of customer engagement solutions. You will: - Design and execute comprehensive test plans and test cases for both UI and Backend components. - Perform UI testing (functional, regression, smoke, exploratory) across web and mobile platforms. - Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks. - Lead exploratory testing sessions using structured techniques to uncover edge cases and high-risk defects. - Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins. - Apply risk-based testing to prioritise not only critical functionality but also high-risk edge cases, complex integrations, and areas with a higher likelihood or impact of failure. - Collaborate with Product and Engineering to identify requirement gaps early and improve overall product quality. - Identify, document, and track defects with clear, reproducible steps and ensure timely resolution. - Participate actively in test planning, estimation, and test coverage discussions to ensure strong release quality. - Maintain clear documentation of test progress, results, and coverage metrics. - Own quality for specific product areas, contributing to release readiness and go/no-go recommendations. - Help enhance QA processes and contribute to increasing automated test coverage across UI and Backend. - Stay current with QA tools, trends, and industry best practices.