IT Administrator

Your Mission: To take independent ownership of daily IT operations, hardware logistics, and end-user support. By autonomously resolving requests and maintaining the IT infrastructure, you ensure seamless business continuity. Scope of services End-to-End Support: • Taking ownership of IT issues and acting as the decisive first point of contact for the business. • Troubleshooting hardware, software, and network problems independently. Proactive Problem Solving & Automation: • Utilizing AI and automation tools (e.g., Gemini, Claude, N8N, Windmill) to optimize your daily workflow, automate routine tasks, and write efficient support scripts. Security & Access Management: • Strictly enforcing company security policies (ISO 27001 context). • Managing user accounts, enforcing MFA, and training users to utilize password managers (zero-tolerance for storing passwords on sticky notes or Excel files). Onboarding, Offboarding & MDM: • Preparing macOS/Windows workstations, managing access rights, handling equipment logistics, and executing secure data wiping procedures. IT Asset & Documentation Ownership: • Maintaining 100% accurate IT inventory and independently writing/updating technical procedures and clear ""How-to"" guides for end-users. Smart Escalation: • Resolving all standard issues independently and escalating only critical/Security incidents to the IT & Security Lead. Here’s a set of skills we require: • 2-5 years of experience at similar position. • Excellent Communication Skills (Mandatory): High interpersonal confidence. You must be comfortable talking directly to users, asking the right questions, and assertively guiding them through solutions without hesitation. • Solid IT Foundation: Proven ability to independently administer and troubleshoot macOS and Windows environments. • Cybersecurity Awareness: Practical understanding of basic security hygiene (password managers, 2FA/MFA, phishing awareness, principle of least privilege). • Hardware & Network Knowledge: Confident hardware diagnostics and understanding of basic network concepts (LAN, Wi-Fi, VPN). • Independency and ownership. Nice to have: • Maker Mindset: An active interest in programming (Python, Bash, PowerShell), DevOps concepts, microcontrollers (Arduino, Raspberry Pi), or electronics. • SaaS Administration: Experience with Google Workspace administration and Jira/task management tools. • Apple Ecosystem: Prior experience in managing and supporting Apple devices in a corporate environment. Career Advancement at Your Fingertips: Explore Opportunities with Us: By joining us you will get: • Flexible working hours and the possibility to work remotely • Private medical healthcare offered by Luxmed • Benefit System - MultiSport Card • An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): • In-house gym • Underground parking for bicycles, and scooters, including electric chargers • Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals • Espeo Day: regular lunch or breakfast & office integration • We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? • Task • HR Screening with Talent Acquisition Specialist (15 min) • Technical Interview with IT & Security Lead (60 min) • Interview with Hiring Manager (15 min) • Job Offer