OT Network Service Operations Incident Manager
⚲ Kraków
18 900 - 23 100 PLN (B2B)
Wymagania
- ITIL
Opis stanowiska
O projekcie:
At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join Us as an OT Service Operations Incident Manager!
Are you a skilled Incident Manager passionate about service continuity and operational excellence? We are seeking an OT Network Service Operations Incident Manager to lead resolution activities for critical incidents impacting network and call center infrastructure worldwide.
Sounds like your kind of challenge?
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
- Hybrid work setup – 6x/month from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Wymagania:
- Proven experience in incident management within large-scale IT/OT infrastructure environments.
- Technical background in networks is highly desirable but not mandatory.
- Strong knowledge of ITIL framework and Agile methodologies.
- Excellent communication and interpersonal skills – able to engage effectively at all organizational levels.
- Strong leadership and coordination abilities, with a proactive approach to service improvement.
- Ability to work under pressure in high-impact situations and drive incident resolution to completion.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
Codzienne zadania:
- Take ownership of incident resolution for OT (Operational Technology) systems, ensuring minimal downtime.
- Provide incident management support for additional telecom and connectivity technologies when needed.
- Collaborate with global IT and engineering teams, vendors, and service providers to coordinate recovery actions.
- Lead or support post-incident reviews, implementing corrective and preventive measures to improve infrastructure stability.
- Monitor incident trends, analyze data, and work with stakeholders to introduce continuous improvements.
- Maintain adherence to ITIL and governance principles, ensuring best practices across global teams.
- Represent Service Operations during crisis and problem resolution meetings, escalating issues as appropriate.
- Participate in an on-call rotation for out-of-hours support (with additional financial incentives).
At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join Us as an OT Service Operations Incident Manager!
Are you a skilled Incident Manager passionate about service continuity and operational excellence? We are seeking an OT Network Service Operations Incident Manager to lead resolution activities for critical incidents impacting network and call center infrastructure worldwide.
Sounds like your kind of challenge?
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
- Hybrid work setup – 6x/month from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Wymagania:
- Proven experience in incident management within large-scale IT/OT infrastructure environments.
- Technical background in networks is highly desirable but not mandatory.
- Strong knowledge of ITIL framework and Agile methodologies.
- Excellent communication and interpersonal skills – able to engage effectively at all organizational levels.
- Strong leadership and coordination abilities, with a proactive approach to service improvement.
- Ability to work under pressure in high-impact situations and drive incident resolution to completion.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
Codzienne zadania:
- Take ownership of incident resolution for OT (Operational Technology) systems, ensuring minimal downtime.
- Provide incident management support for additional telecom and connectivity technologies when needed.
- Collaborate with global IT and engineering teams, vendors, and service providers to coordinate recovery actions.
- Lead or support post-incident reviews, implementing corrective and preventive measures to improve infrastructure stability.
- Monitor incident trends, analyze data, and work with stakeholders to introduce continuous improvements.
- Maintain adherence to ITIL and governance principles, ensuring best practices across global teams.
- Represent Service Operations during crisis and problem resolution meetings, escalating issues as appropriate.
- Participate in an on-call rotation for out-of-hours support (with additional financial incentives).
🔍 Dekoder Ogłoszenia
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lead resolution activities for critical incidents impacting network and call center infrastructure worldwide
Będziesz odpowiedzialny za koordynację działań naprawczych w przypadku poważnych awarii sieciowych i infrastruktury call center na całym świecie, co może oznaczać pracę w niestandardowych godzinach i pod dużą presją.
🔴
Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
Chociaż oferują wybór formy współpracy, forma B2B może oznaczać brak płatnych urlopów, chorobowego i innych świadczeń pracowniczych.
🔴
Hybrid work setup – 6x/month from the office in Kraków
Wymaga to częstych dojazdów do biura w Krakowie, co może być uciążliwe dla osób mieszkających daleko.
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Collaborative team culture – work alongside experienced professionals eager to share knowledge
Może oznaczać, że będziesz musiał dużo czasu poświęcać na mentoring i wsparcie mniej doświadczonych członków zespołu, a nie tylko na własne zadania.
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Technical background in networks is highly desirable but not mandatory
Choć nie jest to wymagane, brak doświadczenia sieciowego może oznaczać konieczność szybkiego nadrobienia zaległości w tej dziedzinie.