Problem / Incident Manager (with German)

Nasze wymagania: Proven experience in problem/incident management or a related role within IT service management, Strong analytical and problem-solving skills, Excellent communication and collaboration abilities, Familiarity with IT service management frameworks, such as ITIL (Information Technology Infrastructure Library), ITIL Certification or equivalent (nice to have), Very good knowledge of German and English. O projekcie: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your project Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services from business specification, through software development, implementation, to application maintenance using leading it technologies and management methods. We enthusiastically institute solutions in the fields of DevOps, SRE, low code, broadly understood Automation and AI. The complexity and diversity of solutions allows to build close relationships with our clients on various levels, while also to give employees the opportunity to develop in a wide range of career paths. Our development teams are highly self-organizing and independent, capable in agile and lean software engineering practices. Zakres obowiązków: Problem/Incident Identification: Collaborate with various teams to identify and document recurring issues, incidents, or anomalies that affect service quality or business operations, such as technical outages, security breaches, natural disasters, or other disruptions that may impact the organization. Root Cause Analysis: Conduct thorough root cause analysis to determine the underlying reasons for recurring problems, ensuring a deep understanding of the issues. Response and Resolution Planning: Develop and implement action plans to address identified problems, including coordinating with relevant teams and stakeholders. Coordination: Serve as the central point of contact for all incident-related activities and ensure proper communication and collaboration among relevant teams and stakeholders. Preventive Measures: Proactively establish preventive measures to eliminate or minimize the recurrence of problems or incidents, ensuring long-term solutions. Identify opportunities for improving service quality, efficiency, and stability, and drive initiatives to implement these improvements. Collaboration: Collaborate with incident management, change management, and other ITSM (IT Service Management) processes to ensure coordinated problem resolution efforts. Oferujemy: Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.