Senior Network Escalation Engineer

Support Varian's Global Cloud Operations as a Senior Network Escalation Engineer, serving as the lead escalation point for complex network issues across public, private, and hybrid cloud environments. The role focuses on ensuring high availability, performance, and security of enterprise cloud infrastructure in collaboration with global teams, customers, and technology partners. Act as senior escalation point for network-related incidents in cloud environments. Lead troubleshooting efforts across public, private, and hybrid cloud infrastructure. Collaborate with Service, Operations, Security teams, customer IT, Telco partners, Microsoft, and Palo Alto Networks. Perform root cause analysis (RCA) and provide incident summaries and written escalation updates. Support enterprise-grade network security, availability, and performance initiatives. Contribute to cloud infrastructure projects and operational improvements. Create and maintain technical documentation and network diagrams. Escalate urgent cases with vendors and service providers following proper support paths. Provide high-level customer service and stakeholder communication.