Service Desk Specialist (f/m)

Wymagania: - Minimum 2 years of relevant help desk experience - Completed apprenticeship as IT specialist or equivalent qualification - Solid knowledge of: Windows operating systems, Standard software and IT hardware, Basic networking (TCP/IP, VPN, client/server) - Strong communication, teamwork, problem-solving, and customer orientation - Good English - German language skills (B2) - CV in English Mile widziane: - More than 2 years of experience in a global Service Desk environment - Advanced knowledge in: - Windows OS, standard software, IT hardware, and networking - ITIL Foundation certification - Fluent English and German language proficiency (C1) - Intercultural collaboration experience Zakres obowiązków: - Act as the Single Point of Contact (SPOC) for global IT users - Manage support channels including phone, email, and specialized hotlines (e.g., Security, VIP) - Create, qualify, and prioritize support tickets; escalate or assign to 2nd/3rd level support as needed - Provide first-level support using knowledge base templates and entries - Monitor ticket progress and keep users informed - Contribute to the creation and maintenance of knowledge base articles - Deliver specialized support through focused teams on key topics - Take on additional tasks based on qualifications and interests - Contributing to the continuous development and improvement of the Service Desk team