T-Hub - Service Designer — Networking Products & Services (LAN/WLAN)
⚲ Warszawa, Mokotów
Do uzgodnienia
Wymagania
- LAN
- WLAN
- routing
- SD-WAN
- VPN
Opis stanowiska
Nasze wymagania:
Proven experience in Service Design or IT service development (preferably in networking environments)
Strong knowledge of networking technologies: LAN, WLAN, routing, SD-WAN, VPN, and security
Hands-on experience with ITIL (v3 or v4) frameworks
Familiarity with leading networking vendors (e.g., Cisco, Aruba, Juniper, Ruckus)
Experience in defining personas and translating business needs into technical and operational requirements
Ability to create and maintain technical and operational documentation
Knowledge of tools and platforms such as:
OSS/BSS
NMS/EMS
CMDB
ServiceNow, Jira, or similar
Analytical mindset with the ability to interpret telemetry, metrics, and CX data
Strong stakeholder management and communication skills
Self-driven, structured, and end-to-end oriented approach
Zakres obowiązków:
Design end-to-end customer experiences for networking services, including LAN/WLAN and managed services
Map and optimize customer journeys across the full lifecycle:
(sales → onboarding → deployment → operations → incident management → changes → renewals)
Create service blueprints linking customer touchpoints with backend systems and infrastructure:
(NOC, field engineers, network components, OSS/BSS, CMDB)
Define personas (e.g., IT Admin, Network Engineer, End User) including their needs, constraints, and success criteria
Gather and translate business requirements into technical specifications, including:
network topology and capacity planning
WLAN design (coverage, roaming, AP placement)
security models (802.1X, PSK)
monitoring and telemetry requirements
Embed ITIL practices into service design (incident, problem, change, release, service level management)
Define SLAs/OLAs, KPIs, escalation paths, and operational processes (e.g., runbooks)
Develop operational artifacts such as requirement documentation, installation checklists, and site survey templates
Prioritize service improvements and define offerings (managed service tiers, service catalog entries)
Facilitate workshops and collaborate cross-functionally with product, engineering, NOC, and operations teams
Leverage telemetry, incident data, and customer experience metrics to drive continuous service improvement
Oferujemy:
Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.
You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.
Proven experience in Service Design or IT service development (preferably in networking environments)
Strong knowledge of networking technologies: LAN, WLAN, routing, SD-WAN, VPN, and security
Hands-on experience with ITIL (v3 or v4) frameworks
Familiarity with leading networking vendors (e.g., Cisco, Aruba, Juniper, Ruckus)
Experience in defining personas and translating business needs into technical and operational requirements
Ability to create and maintain technical and operational documentation
Knowledge of tools and platforms such as:
OSS/BSS
NMS/EMS
CMDB
ServiceNow, Jira, or similar
Analytical mindset with the ability to interpret telemetry, metrics, and CX data
Strong stakeholder management and communication skills
Self-driven, structured, and end-to-end oriented approach
Zakres obowiązków:
Design end-to-end customer experiences for networking services, including LAN/WLAN and managed services
Map and optimize customer journeys across the full lifecycle:
(sales → onboarding → deployment → operations → incident management → changes → renewals)
Create service blueprints linking customer touchpoints with backend systems and infrastructure:
(NOC, field engineers, network components, OSS/BSS, CMDB)
Define personas (e.g., IT Admin, Network Engineer, End User) including their needs, constraints, and success criteria
Gather and translate business requirements into technical specifications, including:
network topology and capacity planning
WLAN design (coverage, roaming, AP placement)
security models (802.1X, PSK)
monitoring and telemetry requirements
Embed ITIL practices into service design (incident, problem, change, release, service level management)
Define SLAs/OLAs, KPIs, escalation paths, and operational processes (e.g., runbooks)
Develop operational artifacts such as requirement documentation, installation checklists, and site survey templates
Prioritize service improvements and define offerings (managed service tiers, service catalog entries)
Facilitate workshops and collaborate cross-functionally with product, engineering, NOC, and operations teams
Leverage telemetry, incident data, and customer experience metrics to drive continuous service improvement
Oferujemy:
Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.
You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.
🔍 Dekoder Ogłoszenia
🔴
Proven experience in Service Design or IT service development (preferably in networking environments)
Oczekują, że będziesz miał udokumentowane sukcesy w projektowaniu usług IT, a nie tylko teoretyczną wiedzę.
🔴
Self-driven, structured, and end-to-end oriented approach
Oznacza to, że będziesz musiał samodzielnie zarządzać całym procesem od początku do końca, bez ciągłego nadzoru.
🔴
Map and optimize customer journeys across the full lifecycle: (sales → onboarding → deployment → operations → incident management → changes → renewals)
Będziesz odpowiedzialny za analizę i poprawę wszystkich etapów interakcji klienta z usługami sieciowymi, co może być bardzo szerokim zakresem.
🔴
Create service blueprints linking customer touchpoints with backend systems and infrastructure: (NOC, field engineers, network components, OSS/BSS, CMDB)
Wymaga to głębokiego zrozumienia zarówno perspektywy klienta, jak i wewnętrznych systemów i procesów firmy.
🟡
Analytical mindset with the ability to interpret telemetry, metrics, and CX data
Oczekują, że będziesz potrafił wyciągać wnioski z danych technicznych i danych o doświadczeniach klienta, aby podejmować decyzje.