TPSA Service Delivery SME

O projekcie: Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. - Additional bonuses for recognition awards - Multisport card - Private medical care - Life insurance - One-time reimbursement of home office set-up (up to 800 PLN). - Cafeteria platform - Employee assistance program - Additional contributions to PPK scheme - Corporate parties & events - CSR initiatives - Nursery discounts - Financial support with trainings and education - Social fund - Flexible working hours - Free parking Wymagania: The role holder will / is expected to -  5+ years of experience in Cyber technical or specialist roles or similar experience -  Strong knowledge and experience of Third Party/Supply Chain Management and risks. -  Strong knowledge and experience of IT systems and infrastructure and data security. -  Good understanding of service management principles. -  Experience in simple data analysis with tools like Excel, Power BI etc. -  Experience in Third Party Security Assessment Process, control testing or audit disciplines -  Ensure a steady improvement in your own skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities. -  Continuous improvement mindset, comfortable challenging existing processes -  Contribute to the team in achieving monthly targets (e.g. SLA) for Service Management Codzienne zadania: - Leading all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement. - Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs.  - Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement.  - Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG, - Collaborate with TPSA region leads to manage the SLAs. - Identify and resolve service issue/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk. - Enhance TPSA processes and build a resilient and engaged operational framework.  - Ensure security assessments comply with relevant regulations and standards. - Create interlock with businesses, Procurement, and Technology teams to align service requirements.