TPSA Service Delivery SME

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. The role holder will / is expected to  • 5+ years of experience in Cyber technical or specialist roles or similar experience  • Strong knowledge and experience of Third Party/Supply Chain Management and risks.  • Strong knowledge and experience of IT systems and infrastructure and data security. • Good understanding of service management principles. • Experience in simple data analysis with tools like Excel, Power BI etc. • Experience in Third Party Security Assessment Process, control testing or audit disciplines • Ensure a steady improvement in your own skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities. • Continuous improvement mindset, comfortable challenging existing processes • Contribute to the team in achieving monthly targets (e.g. SLA) for Service Management What you’ll do • Leading all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement. • Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs.  • Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement.  • Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG, • Collaborate with TPSA region leads to manage the SLAs. • Identify and resolve service issue/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk. • Enhance TPSA processes and build a resilient and engaged operational framework.  • Ensure security assessments comply with relevant regulations and standards. • Create interlock with businesses, Procurement, and Technology teams to align service requirements. What we offer • Competitive salary • Annual performance-based bonus • Additional bonuses for recognition awards • Multisport card • Private medical care • Life insurance • One-time reimbursement of home office set-up (up to 800 PLN). • Corporate parties & events • CSR initiatives • Nursery and kindergarten discounts • Financial support with trainings and education • Social fund • Flexible working hours  • Free parking If your CV meets our criteria, you should expect the following steps in the recruitment process: • Online behavioural test (for external candidates only) • Telephone screen (for external candidates only) • Job Interviews with the hiring manager  We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC.